The player from the United States had faced an issue when he attempted to redeem 1,300 USD into his crypto wallet. Instead, the withdrawal had been canceled by a manager and only 12 USD was received, leading to a loss of 1,288 USD. The player had claimed to have met the playthrough requirements of a bonus code, but the casino's terms and conditions stated that players could not redeem multiple free bonuses consecutively without making a real-money deposit in between. The player had activated several free bonuses without making any deposits, and therefore, we were unable to assist him further. The complaint was rejected due to the player's violation of the casino's bonus policy.
Igrač iz Sjedinjenih Država se suočio sa problemom kada je pokušao da uplati 1.300 USD u svoj kripto novčanik. Umesto toga, povlačenje je otkazao menadžer i primljeno je samo 12 USD, što je dovelo do gubitka od 1.288 USD. Igrač je tvrdio da je ispunio uslove igranja bonus koda, ali uslovi i odredbe kazina navode da igrači ne mogu da iskoriste više besplatnih bonusa uzastopno, a da između njih ne naprave depozit u stvarnom novcu. Igrač je aktivirao nekoliko besplatnih bonusa bez uplate depozita, tako da nismo bili u mogućnosti da mu dodatno pomognemo. Žalba je odbijena zbog toga što je igrač prekršio politiku bonusa kazina.
Automatski prevedeno:
