Dana 5. decembra, izvršio sam četiri isplate iz kazina Criptobetsports, ukupno 8099,54 evra. Iz nekog razloga, povlačenja nisu mogla da se uklope u isti zahtev za povlačenje.
Nisam iskoristio bonus.
Criptobetsports kazino kaže da obrada zahteva za povlačenje traje 48 sati, nekoliko dana je prošlo bez uplate.
Pokušao sam mnogo puta da kontaktiram tim za podršku. Tim za podršku stalno obećava stvari, uvek govoreći da će proslediti stvar finansijskom odeljenju i da će moj zahtev za povlačenje biti obrađen vrlo brzo, ali još uvek nije ispunio nijedno od svojih obećanja.
Criptobetsports kazino kaže da obrada zahteva za povlačenje traje 48 sati, nekoliko dana je prošlo bez uplate. Tim za podršku stalno obećava, ali još nije ispunio nijedno obećanje.
Više puta sam kontaktirao korisničku podršku Criptobetsports.
Prvo, 5. decembra, kontaktirao sam Criptobetsports kazino. Pitao sam kada će moja povlačenja stići na moj kripto nalog? odgovorili su:
„Povlačenje može da potraje do 48 sati, budite strpljivi, naš tim će uskoro biti na tome"
Sledeći put sam kontaktirao Criptobetssports kazino 7. decembra, kada je prošlo skoro 48 sati od svih mojih zahteva za povlačenje. Pitao sam da li će moje povlačenje stići na moj kripto nalog istog dana kada prođe 48 sati. Odgovorili su: "Naravno, trebalo bi uskoro da se izvede!" i "Tim će danas početi da obrađuje sva povlačenja"
Ponovo sam kontaktirao Criptobetsports kazino iste večeri 7. decembra i ponovo pitao kada će moje povlačenje biti uplaćeno na moj kripto račun jer je prošlo više od 48 sati.
Odgovorili su da je za obradu povlačenja potrebno do 72 sata.
Rekao sam im da su mi ranije rekli da povlačenje traje 48 sati. Odgovorili su: „Zbog velikog prometa povlačenja može potrajati malo duže, budite strpljivi i budite sigurni da će uskoro biti obrađeno!"
Onda sam ponovo treći put kasnije uveče 7. decembra, pitao da li će mi isplatiti sva isplate danas ili sutra? Odgovorili su „Obrada zahteva za povlačenje može potrajati do 1-2 dana"
Rekao sam im da sam sve svoje zahteve za povlačenje podnio pre dva dana i pitao da li će mi isplatiti sva povlačenja danas ili sutra. Odgovorili su: „Molim vas za strpljenje do sutra i vaša sredstva će vam stići"
8. decembra ponovo sam bio povezan sa Criptobetsports kazinom.
Pitao sam da li moj novac danas dolazi na moj kripto račun i rekao sam im da su mi ranije obećali da će mi isplatiti sva povlačenja danas.
Odgovorili su: „Molim vas, budite strpljivi, naš tim će vrlo brzo odgovoriti na vaše zahteve za povlačenje, izvinjavam se zbog ovog kašnjenja"
Pitao sam da li će se dalje odlagati obrada mog zahteva za povlačenje? Rekli su da ne mogu da navedu tačno vreme, ali će obavestiti tim da proveri i reši to što je pre moguće.
Takođe su rekli: „Zbog određenog prometa povlačenja u poslednje vreme je odloženo, pa budite strpljivi do kasnije ili nam se vratite sutra ako nije obrađeno kako bismo mogli da obavestimo naš tim za ovaj slučaj kako bi mogli da ga potvrde „Odgovorio sam da ću vam se javiti sledećeg dana ako moji zahtevi za povlačenje ne budu obrađeni do sledećeg dana.
On December 5, I made four withdrawals from the Cryptobetsports casino, a total of 8099.54 euros. For some reason, the withdrawals could not fit into the same withdrawal request.
I haven't used the bonus.
Cryptobetsports casino says that the processing of the withdrawal request takes 48 hours, several days have passed without a payment.
I have tried many times to contact the support team. The support team keeps promising things, always saying they will forward the matter to the finance department and that my withdrawal request will be processed very soon, but has yet to keep any of their promises.
Cryptobetsports casino says that the processing of the withdrawal request takes 48 hours, several days have passed without a payment. The support team keeps promising things, but hasn't kept any of their promises yet.
I contacted Cryptobetsports customer service many times.
First, on December 5th, I contacted Cryptobetsports casino. I asked when will my withdrawals arrive in my crypto account? they answered:
"Withdrawals can take up to 48 hours please be patient our team will be on it very soon"
The next time I contacted Cryptobetssports casino was on December 7th, when almost 48 hours had passed since all my withdrawal requests. I asked if my withdrawal will arrive in my crypto account on the same day when 48 hours have passed. They answered:: "Sure, it should be performed shortly!" and "The team will start handling all withdrawals today"
I contacted Cryptobetsports casino again the same evening on December 7 and asked again when my withdrawal would be paid to my crypto account because more than 48 hours had passed.
They replied that "Withdrawals take up to 72 hours to process"
I told them that previously they told me that the withdrawal takes 48 hours. They answered "Due to high traffic of withdrawals it might take up a little longer please be patient and rest assured it will be processed soon!"
Then a third time again later in the evening on December 7th, I asked if they will pay me all my withdrawals today or tomorrow? They answered "Withdraws requests can take up to 1-2 days to be processed"
I told them that I had made all my withdrawal requests two days ago and asked if they would pay all my withdrawals today or tomorrow. They answered:: "Please be patient until tomorrow and your funds will arrive to you"
On December 8, I was connected to Cryptobetsports casino again.
I asked, is my money coming to my crypto account today and I told them that they had promised me earlier that they would pay my all withdrawals today.
They answered "Please be patient our team will be on your withdrawal requests very soon I apologize for this delay caused"
I asked, will the processing of my withdrawal request be delayed further? They said they can't give an exact time, but they will inform the team to check and deal with it as soon as possible.
They also said: "Due to some traffic of withdrawals lately it has been delayed so please be patient until later or check back tomorrow to us if it hasn't been processed so we can let our team know for this case so they can confirm it" I replied that I would get back to you the next day if my withdrawal requests were not processed by the next day.
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