Zdravo dragi CasinoGuru,
Krajem maja sam se registrovao i igrao u Criptoboss kazinu, a zatim podigao oko 2900 evra (dobio sam bonus dobrodošlice). Dao sam sva tražena dokumenta Criptoboss kazinu i uspešno verifikovao svoj nalog. Nakon toga, od mene je putem mejla zatraženo da završim video verifikaciju preko Google Meet-a, koju sam takođe prošao (uspešno sam odgovorio na brojna pitanja. Ceo proces je bio prilično ponižavajući i ličio je na policijsko ispitivanje). Ali ovo još nije bio kraj. Posle nekoliko dana tišine - kazino je zatražio punu istoriju transakcija mog LTC (Litecoin) naloga. Međutim, kada sam se pripremao da pošaljem traženu istoriju transakcija, dobio sam sledeću e-poštu od kazina:
„Pregled vašeg naloga otkrio je kršenje pravila našeg projekta. Kompanija ima strogu politiku borbe protiv prevara i koristi različite alate i tehnike za borbu protiv prevare. Ako je igrač osumnjičen za lažne radnje, uključujući, ali ne ograničavajući se na:
16.1.1 Učestvovanje u bilo kojoj vrsti dosluha sa drugim igračima;
16.1.2 Razvoj strategija u cilju sticanja nepoštenih dobitaka;
16.1.3 Prevarne radnje protiv drugih onlajn kazina ili provajdera plaćanja;
16.1.5 Kreiranje dva ili više naloga;
16.1.6 Druge vrste varanja;
Kompanija zadržava pravo da ukine takav nalog igrača i suspenduje i/ili otkaže sve isplate igraču.
Tim za rizik i plaćanja"
Potrebna mi je vaša pomoć da razumem zašto je kazino doneo takvu odluku, pošto njihova e-pošta ne objašnjava jasno konkretan razlog za njihove postupke. Hvala vam.
Hello dear CasinoGuru,
In the end of May I registered and played at Cryptoboss casino, then withdrew about 2900 euro (I received a welcome bonus). I provided all the requested documents to Cryptoboss Casino and successfully verified my account. Following this, I was asked via email to complete a video verification through Google Meet, which I also passed (I successfully answered the numerous question. The whole process was quite humiliating and was similar to police interrogation). But this was not the end yet. After a couple of days of silence-the casino requested a full transaction history of my LTC (Litecoin) account. However, when I was preparing to send the requested transaction history, I received the following email from the casino:
"A review of your account revealed violations of our project rules. The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
16.1.1 Participating in any type of collusion with other players;
16.1.2 Development of strategies aimed at gaining unfair winnings;
16.1.3 Fraudulent actions against other online casinos or payment providers;
16.1.5 Creating two or more accounts;
16.1.6 Other types of cheating;
The Company reserves the right to terminate such a Player Account and suspend and/or cancel all payouts to the player.
Risk and Payments Team"
I need your help to understand why such a decision was made by the casino, as their email does not clearly explain the specific reason for their actions. Thank you.
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