The player from Poland requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.
Igrač iz Poljske je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Njihov novac još nije primljen. Nažalost, igrač je izgubio svoj dobitak pre nego što smo mogli da pomognemo, pa smo bili primorani da odbijemo ovu žalbu.
Nisam dobio povlačenje i ne mogu ga ni otkazati. Podrška mi ne govori da je moje povlačenje odobreno, zato ne mogu da ga otkažem, ali ga nisam dobio i na veb lokaciji je na čekanju
I did not recive my withdraw i cant cancel it as well. Support dont keep teling me that my withdraw was approved thats why I cant cancel it but i did not recive it and on the web Site it is pending
Dear goq777,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Šaljem ovu transkripciju ćaskanja da dokažem da obaveštavam kazino da adresa mog kripto novčanika nije stalna. Menja se u 24h. A ako pošalju transfer Starom, novac će biti izgubljen. Danas sam im poslao nove adrese, ali nisam imao odgovor.
I sendo this chat transcryption to prove that I inform casino that my crypto wallet adres is not permanentn. It change in 24H. And if they send transfer to Old one money will be lost. I send them new addres today but I had no answer.
Kazino ne isplaćuje iznos od oko 1000 evra (u btc).
Svaki put kada ih kontaktiram, oni mi kažu da je moje povlačenje odobreno, ali imaju nekih tehničkih problema sa ovim metodom povlačenja (tamo je dostupno samo kripto povlačenje). Napravio sam povlačenje 22.07.2023 pošto se ništa nije dogodilo.
Moje povlačenje je od tada na čekanju. Druga stvar je da moj kripto novčanik menja adresu svaka 24h i obaveštavam ih o tome jer ako sada pošalju novac biće izgubljen. Poslao sam im e-poštu i poslao novu adresu ali nisam dobio nikakav odgovor. Samo podrška je rekla da to nije problem i da će se njihov tim pobrinuti za ovo.
Casino do not payout ammout of around 1000euro (in btc).
Every time I contact them they telling me that my withdraw is approved but they have some tehnical issue with this withdraw method (only crypto withdraw avaible there). I made withdraw 22.07.2023 since than nothing happen.
My withdraw is pending since then. Other thing is that my crypto wallet change address every 24h and i inform them about it bacause if they sent money now it will be lost . I email them and send a new address but I did not get any answear . Onlt support said that this is not a problem and they team will takę care of this.
Dear goq777,
Have you received your withdrawal from the casino yet?
Ne, nisam ga dobio. Samo su otkazali moje povlačenje (nakon jedne nedelje) ranije su mi rekli svaki put kada sam ih pitao da ne mogu ovo da urade. Potrošio sam ovaj novac u kazinu jer nisam mogao da podignem ovaj "virtuelni novac" i zatražim podršku da zatvorim račun. Ovaj kazino je ološ!!!!!!!!
No i did not recive it . They just cancel my withdraw (after one week) erlier they told my every time I asked that they could not do this . I spent this money in casino because I could not withdraw this "virtual money" and ask support to close account . This casino is scum!!!!!!!
Hvala vam na odgovoru, gok777. Da li sam dobro razumeo da vam nije preostalo preostalo stanje?
Thank you for your reply, goq777. Do I understand correctly that you don't have any remaining balance left?
ali razumete da ne mogu da ga povučem
but you understad that i could not withdrow it
Nažalost, pošto ste igrali/izgubili svoje dobitke, bojim se, ne možemo mnogo da učinimo za vas. Igrač je jedini odgovoran za svoj račun, aktivno stanje i sve opklade koje se dešavaju. Razumem da se ovo nikada ne bi dogodilo da ste mogli da povučete iz prvog pokušaja, ali u ovom trenutku ne možemo tražiti od kazina da vam refundira izgubljeni dobitak.
Iz gore navedenih razloga, ova žalba će sada biti odbijena. Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli više pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
