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deposited about $175 (~3 mbtc)with no bonus attached. Played for hours to make sure the playthrough (10x on clean deposits) have been cleared. Initiated withdrawal which was supposed to take 6 hours max. Said that I hadn’t reached the playthrough, which I have plenty of proof in my history that it was easily reached, and now I can’t access any support via email or live chat. It’s been days and I can’t reach anyone.

Dear Mbellantone,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence along with relevant communication to petronela.k@casino.guru? Afterwards, we will contact the casino.

Thank you in advance for your reply. I hope, we will be able to help you resolve this case as soon as possible.

Best regards,

Petronela

Dear Mbellantone,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Got in contact with finance. Was told payment will be processed! Thanks

Thank you, Mbellantone, for the update. The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed.

Processed and received!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Mbellantone, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru