The player from the Netherlands had been unsuccessful in receiving a refund of approximately 580 euros from Cusco Casino. She claimed that the casino was operating without necessary licenses, which made their actions illegal, and she had been recognized as a problem gambler. The casino had largely ignored her inquiries via email and live chat. Despite her claims of self-exclusion and the casino's illegitimate operations, we found no grounds for a refund based on the casino's policy and the information provided. The player had decided to take the matter up with local authorities. The complaint was rejected as it fell beyond our competence to handle country-specific regulations.
Igrač iz Holandije nije uspeo da dobije povraćaj od oko 580 evra od kazina Kusko. Tvrdila je da kazino radi bez neophodnih dozvola, zbog čega su njihove radnje nezakonite, a prepoznata je kao problematična kockarica. Kazino je uglavnom ignorisao njene upite putem e-pošte i ćaskanja uživo. Uprkos njenim tvrdnjama o samoisključenju i nezakonitim operacijama kazina, nismo našli nikakve osnove za povraćaj sredstava na osnovu politike kazina i dostavljenih informacija. Igrač je odlučio da se pozabavi ovim pitanjem lokalnim vlastima. Žalba je odbijena jer je van naše nadležnosti da postupamo sa propisima specifičnim za zemlju.
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