Prvi put imam povlačenje 26000 INR, a onda su odbili moje povlačenje i zatražili od mene KIC. Uspešno sam podneo dokumente preko njihove veze do hooiu i oni su verifikovani, ali nakon nekog vremena su mi poslali e-poštu da zbog tehničkih problema nisu verifikovani, molim da ih otpremite ponovo.
Dakle, ušao sam u slot igru da igram i osvojio sam 65000 + INR tamo i moj bilans ide na 102900 nešto onda sam ponovo poslao dokumente i na njihovoj strani se prikazuje Verified, ali su mi rekli da čekam 24 sata da se verifikuje i tada su oni ukloni moju stranicu za povlačenje.
Posle tog dana dobio sam drugi e-mail sa njihove strane da pošaljem svoj selfi sa bidom i pdf izvod iz banke za dve nedelje koji sam već postavio u vreme KIC-a, ali mi kažu da im je potreban pdf samo za poslednje 2 nedelje pa sam ih poslao na njihov e-mail tamo gde su zatražili
Sada nakon toga drugog dana rekli su mi da pošaljem potvrdu o adresi koju je izdao načelnik sela Panchaiat ili njegov ekvivalentni organ. Ali ja sam iz grada pa im kažem da sam iz grada pa ne mogu da pošaljem ovo, pa su mi onda tražili izvod računa za kreditnu karticu ili račun za vodu/struju ili grad prebivališta pa sam im poslao izvod računa o kreditnoj kartici najkasnije prošlog meseca, ali nakon toga su mi ponovo rekli da pošaljem račun za struju/vodu i pdf izvod iz banke za 2 nedelje, tako da sam im poslao sve dokumente sa svojim selfijem lične karte jer su to ponovo tražili.
Nakon slanja svih dokumenata koje su tražili oni su mi bez ikakvog razloga blokirali nalog rekavši to
kao rezultat procena koje je izvršila naša jedinica za rizik, utvrđeno je da ste se bavili ponašanjem koje ima za cilj zloupotrebu naših usluga i vaš nalog je ugašen.
Naša služba za korisničku podršku nema nikakva ovlašćenja nad vašim nalogom i informacije koje možemo da pružimo su ograničene na to.
Molimo vas da preduzmete stroge mere protiv njih.
Nadam se da ćeš mi pomoći.
Prilažem sve snimke ekrana koliko mogu.
Hvala.
I have withdrawal 26000 INR first time then they rejected my withdrawal and request me KYC I have submitted the documents successfully through their link to hooyu and they are verified but after sometime they email me that due to technical issue they are not verified please upload again.
So I have entered in the slot game to play and I won 65000 + INR there and my balance goes to 102900 something then I resubmitted the documents and on their side it's showing Verified but they told me to wait 24 hrs to verified and that time they remove my withdrawal page.
After that day I received second email from their side to submit my selfie with I'd and 2 weeks pdf bank statement which I already uploaded at the time of KYC but they are telling they require pdf only for last 2 weeks so I sent them to their email where they have requested
Now after that on another day they told me to sent the certificate of address issued by Village Panchayat head or its equivalent authority. But I am from city so I tell them that I am from city so I can't send this so then they requested me credit card bill statement or water/electricity bill or city of residence So I have sent them my credit card bill statement of latest last month but after that they again told me to send electricity/water bill and pdf of 2 weeks bank statement so I have sent them all the documents with my selfie of id because they requested it again.
After sending all the documents which they have requested they blocked my account without any reason by saying that
a result of the assessments made by our risk unit, it has been determined that you have engaged in behavior that is intended to abuse our services and your account has been terminated.
Our customer service unit does not have any authority over your account and the information we can provide is limited to that.
Please take strict action against them.
I hope you will help me .
I am attaching all the screenshots as much as I can attach.
Thank you.
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