Zdravo CasinoGuru i Dbosses tim,
Napravio sam nalog u ovom kazinu, video sam da sam dobio e-poruku u kojoj mi se nudi bonus dobrodošlice i nakon toga sam napravio depozit da bih ga primio (200 evra je bio depozit).
Pogledao sam pravila i uslove bonusa i poštovao ih. Nastavio sam da igram i osvojio 6681 evro. Završio sam svoje uslove za klađenje srećan što sam osvojio tako veliki iznos.
Otišao sam da tražim na mreži kako mogu da izvršim verifikaciju i video da moram da pošaljem neke dokumente e-poštom, pa sam to uradio.
Nakon 1 dana od kada sam poslao svoje dokumente, primio sam od njih e-poštu u kojoj se kaže da ste „učestvovali ili pokušali da učestvujete u strategiji manipulativne igre da biste iskoristili bonus koji vam je nagrađen iz kazina". Ne znam da li sam osvojio veliku svotu novca, možda su napravili grešku ili neki drugi razlozi za zatvaranje mog računa.
Ne vidim smisao, prvo mi pošalju e-mail da ću dobiti bonus na svoj depozit i nakon toga su mi zatvorili račun jer sam KORISTILA bonus koji su mi dali.
Zaista se nadam da ćemo to rešiti i dobiti moj novac koji sam osvojio.
Hvala vam.
Hello CasinoGuru and Dbosses Team,
I made an account at this casino, saw that I received an email offering me a welcome bonus and after that I made a deposit to receive it ( 200 ish euro was the deposit ).
I looked at the rules and bonus terms and followed it. I proceded to play and won 6681 euro. Finished my wagering requierments happy that I won such a big amount.
Went to search online how can I do the verification and saw that I had to send some documents on an email, so I have done that.
After 1 day since I sent my documents, I received an email from them saying that " that you participated, or attempted to participate, in a manipulative game strategy to take advantage from the bonus being rewarded to you from the casino " . I dont know if its that I won a big amount of money, maybe they made a mistake or other reasons for closing my account.
I dont see the point, they first send me an email saying I ll receive a bonus on my deposit and after that they closed my account because I USED the bonus THEY gave me.
I really hope we can resolve this and receive my money that I won.
Thank you.
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