Dragi lopezahumade,
Dobio sam suprotnu informaciju od kazino tima. U zakazano vreme i čak 30 minuta nakon toga čekao vas je član kazino tima, ali vi uopšte niste prisustvovali video sastanku. Prilično je sumnjivo da ste imali „hitni slučaj" skoro tačno u isto vreme kada je sastanak zakazan.
Iako razumem da nije tako lako zakazati video verifikacioni poziv zbog vaših obaveza na poslu i privatnom životu, kao i zbog dostupnosti kazino tima, zato je veoma važno da se potrudite da prisustvujete zakazanom video pozivu.
Morate da razumete da bi trebalo da bude u vašem interesu da obavite video poziv što je pre moguće jer je vaša odgovornost da sarađujete sa KIC-om da biste primili svoje dobitke. Ovaj slučaj je u toku već duže vreme i počeo je da pokazuje znake namernog odlaganja procesa sa vaše strane. Zakažite video poziv sa kazino timom što je pre moguće. Predlažem da u to vreme uzmete slobodan dan na poslu, jer morate biti fleksibilni i za kazino tim. Imajte na umu da kazino ima hiljade klijenata, pa iako tim za podršku kazina daje sve od sebe da pomogne svakom od svojih klijenata, njihovi resursi su ograničeni.
Dajem vam dodatna tri dana da zakažete video poziv sa kazinom. Ako to ne uradite u navedenom roku, žalim ću morati da odbijem ovu žalbu. Kada završite KIC proces, žalba se može ponovo otvoriti ako je potrebno; međutim, do tada nećemo ulagati dalje napore u rešavanje ovog pitanja. Pokušali smo da vam pomognemo, ali ste ovo odložili više od mesec dana i verujemo da bi naši resursi mogli bolje da se iskoriste negde drugde. Hvala vam na razumevanju.
Dear lopezahumad,
I have received the opposite information from the casino team. A member of the casino team was waiting for you at the scheduled time and even 30 minutes after that, but you did not attend the video meeting at all. It is quite suspicious that you had an "emergency case" almost exactly at the same time as the meeting was scheduled.
While I understand that it is not so easy to schedule a video verification call due to your work and personal life commitments as well as the casino team's availability, that's why it is very important to make any effort to attend the scheduled video call.
You need to please understand it should be in your own interest to do the video call as soon as possible as it is your responsibility to cooperate with the KYC to receive your winnings. This case has been ongoing for quite a while now and has started to show signs of intentionally delaying the process on your side. Please arrange a video call with the casino team as soon as possible. I strongly suggest taking a day off from work at that time, as you need to be flexible for the casino team as well. Please understand the casino has thousands of customers, so although the casino support team is doing their best to assist each of their customers, their resources are limited.
I am granting you an additional three days to schedule the video call with the casino. Should you not accomplish this within the specified timeframe, I will regrettably have to reject this complaint. Once you complete the KYC process, the complaint may be reopened if necessary; however, until that time, we will not invest further effort into resolving this matter. We have tried to help you, but you have delayed this for over a month, and we believe our resources could be better utilized elsewhere. Thank you for your understanding.
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