Zdravo, ponovo.
Podnosim žalbu protiv DelOro-a ranije nego što sam očekivao. Jutros mi je odbačena žalba jer se radi o GDPR-u, pa ću krenuti drugim putem, ako hoćete.
25. januara 2024. zatražio sam putem pošte na da bude trajno samoisključen, priložiće snimak ekrana e-pošte. Ali ja sam bolestan, slab i tražio sam da ga ponovo otvore 22. aprila, putem ćaskanja. Rekli su mi da moram da potpišem ugovor da nisam zavisnik. Pošto sam bolestan i slab, potpisao sam. Deponovao sam određeni iznos, izgubio većinu, povukao malo, a u nastavku sam ga trajno zatvorio (verovatno preko ćaskanja)
Moje mišljenje je da sam im rekao da želim da se trajno samoisključim, putem mejla koji je naveden u njihovom odeljku za odgovorno kockanje. Stoga im nikada nije trebalo dozvoliti da ga ponovo otvore.
Bio sam u kontaktu sa njihovim veoma beskorisnim ćaskanjem uživo, koji ne može čak ni da mi kaže kog datuma sam trajno isključen, pretpostavljam da je to urađeno ili u maju ili junu, ali prošlo je nekoliko meseci. Mislim da je to urađeno putem ćaskanja uživo pošto im nemam mejl poslat posle onog u aprilu (osim zahteva u vezi sa GDPR-om)
U svakom slučaju, kazino ima odgovornost prema svojim igračima. Ne samo iz gdpr razloga, već i za ljude koji su bolesni i slabi i ne mogu da odustanu od kockanja. Što pre se ovo reši, to bolje, jer ne mogu da instaliram Gamban pre nego što se ovo reši jer moram da budem u kontaktu sa kazinom (uprkos njihovoj nespremnosti da pomognu). Ali posle toga, uz pomoć Gambana i terapije, pobediću u ovoj bitci.
pre nekoliko dana, dok sam bio samoisključen, takođe su mi rekli da treba da nastavim da igram jer je njihov RTP odličan i videli su neke sjajne snimke ekrana! Takođe imam odlične snimke ekrana koje prilažem ovoj žalbi. što se tiče zahteva u vezi sa GDPR-om (spisak transakcija i sve komunikacije putem ćaskanja i pošte, koje odbijaju da pošalju pošto sam tražio transakcije još u julu i nisam dobio ništa) podneo sam žalbu lokalnom organu za zaštitu podataka. Ali opet: ne radi se o tome. Radi se o gubitku novca za ove ljude dok su znali da želim da se trajno isključim barem jednom, kao što je dokazano u poruci koju prilažem.
molim vas pomozite mi da stignem negde sa ovim ljudima. Nisam prva osoba koju su ponovo uvukli i siguran sam da neću biti poslednja.
ps nisam siguran u vezi sa spornim iznosom, to je procena dok ne budu u skladu sa gdpr-om.
Tomas
Hello, back again.
I’m filing a complaint against DelOro earlier than I had anticipated. I had a complaint thrown out this morning due to it being about GDPR, so I’m going to take another route, if you will.
On January 25th 2024 I asked via mail to support@delorocasino.com to be self-excluded permanently, will attach a screenshot of the email. But I’m sick, weak and asked for them to open it again on April 22nd, via chat. They told me I needed to sign a contract saying I was not addicted. Because I’m sick and weak, I signed it. I deposited a certain amount, lost most, withdrew a bit, and down the line I had it closed permanently (probably via chat)
My opinion is that I told them I wanted to be self-excluded permanently, via the email that is stated in their reponsible gambling section. Therefore they should never have been allowed to reopen it.
I’ve been in touch with their very unhelpful live chat, who can’t even tell me what date I got excluded permanently, I suspect this was done either in May or June, but it’s been a few months. I think this was done via live chat as I don’t have an email sent to them after the one in April (apart from GDPR-related requests)
Either way, the casino has a responsibility to their players. Not just for gdpr reasons, but also for people who are sick and weak and can’t give up gambling. The sooner this is settled the better, as I can’t install Gamban before this is settled as I need to be in touch with the casino (despite their unwillingness to help). But after that, with the help of Gamban and therapy, I will win this battle.
a few days ago, while self-excluded, I also got told I should keep playing as their RTP is great and they’ve seen some great screenshots! I also have great screenshots that I am attaching to this complaint. as for the GDPR-related requests (a list of transactions and all chat and mail communication, which they refuse to send as I asked for the transactions back in July and have received nnnnnothing) I have filed a complaint with the local Data Protection Authority. But again: this is not about that. It’s about losing money to these people while they knew I wanted to be self-excluded permanently at least once, as proven in the mail I’m attaching.
please help me get somewhere with these people. I’m not the first person they’ve suckered back in and I sure as heck won’t be the last one.
ps not sure about the disputed amount, it’s an estimate until they comply to the gdpr.
Thomas
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