Poštovani FiKsmiAiM,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Proverio sam uslove i odredbe i evo šta sam našao ( ovde ):
Povlačenja
Deponovani novac mora biti opkladen pre nego što se može izvršiti povlačenje, tj. račun igrača ne bi trebalo da se koristi samo za deponovanje i podizanje novca. Naplata od 10% može se primeniti na sve depozite/isplate ako iznos nije prebačen. Ako želite da izvršite bilo kakva povlačenja sa svog naloga, idite na stranicu za povlačenje u Moj nalog. Ako imate bilo kakvih problema, kontaktirajte nas na support@depositwin.com . Imajte na umu da deponovana sredstva morate kladiti u odnosu 1:1.
Da bi izvršio povlačenje, igrač mora da izvrši depozit i uloži min 1 puta svog depozita. Svaki dobitak bez bonusa bez depozita može imati maksimalan keš od 30€.
Nije neobično da kazino ima ovo pravilo. Neki kazina zahtevaju klađenje na depozit od 1k, neki 3k ili 5k, ali možete pronaći kazina sa još većim zahtevima za klađenje za pravi novac.
Obavezno klađenje na pravi novac uvedeno je AML (protiv pranja novca) propisima za industriju igara i kockanja i obično ga postavlja Uprava za licenciranje. Sva ozbiljna i licencirana kazina moraju se pridržavati ovih pravila.
Obavestite nas da li je ovo objašnjenje zadovoljavajuće. Radujemo se Vašem odgovoru.
Srdačan pozdrav,
Petronela
Dear FiXmyAiM,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):
Withdrawals
Money deposited must be wagered before a withdrawal can be made, i.e. the player account should not be used to only deposit and withdraw money. A charge of 10% may apply to all deposits/withdrawals if the amount has not been turned over. If you wish to make any withdrawals from your Account you should go to the withdrawal page in My Account. If you have any problems please contact us at support@depositwin.com. Please note that you have to wager deposited funds in a 1:1 ratio.
To make a withdrawal the player must make a deposit and wager min 1 time his deposit. Any Winnings with no deposit bonus can have a max cash out of 30€.
It is not unusual for a casino to have this rule. Some casinos require deposit wagering of 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money.
Mandatory real money wagering has been introduced by the AML (Anti-Money Laundering) Regulations for the Gaming and Gambling Industry and is usually set by the Licensing Authority. All serious and licensed casinos have to comply and follow these policies.
Please let us know if this explanation was satisfactory. Looking forward to hearing from you.
Best regards,
Petronela
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