Uplatio sam 500 evra uz deksterbet 29.8. koristeći prvi bonus dobrodošlice i dobio bonus od 500 evra.
https://vvv.dekterbet.com/en/promotions/up-to-600-euro-velcome-bonus-up-to-200-free-spins-on-big-bass-bonanza
Nakon uspešnog sprovođenja bonusa, zatražio sam isplatu od 4830 evra.
Moj nalog je već uspešno verifikovan.
Posle 4 dana, danas sam dobio ovu e-poštu:
Dragi Jorg,
Vaš nalog je u našoj bazi podataka označio odeljenje za sprečavanje rizika i prevara zbog sumnjivih aktivnosti.
Ukidanje korisničkog naloga:
Zadržavamo pravo, po našem nahođenju, da otkažemo vašu registraciju, zadržimo novac sa vašeg naloga, suspendujemo vaš nalog na ograničeni vremenski period ili zatvorimo vaš nalog ako:
Iskoristili ste ili se sumnja da ste iskoristili sistemsku grešku ili grešku u igri da biste ostvarili finansijsku dobit ili stekli nepravednu prednost.
Imamo nultu toleranciju za neprikladnu igru i lažne aktivnosti. Ovo uključuje, ali nije ograničeno na, varanje, manipulaciju igricama, pokušaj prevare nas ili drugih korisnika veb-sajta, prevaru u plaćanju, poništavanje plaćanja, korišćenje ukradenih kreditnih kartica, pranje novca ili druge pokušaje deponovanja sredstava dobijenih od nezakonito stečenih znači. Zadržaćemo vam sva plaćanja kada se sumnja na vaše učešće u bilo kojoj od gore navedenih radnji ili aktivnosti i zadržavamo pravo da suspendujemo ili zatvorimo vaš nalog i zabranimo vam dalje učešće na veb lokaciji. Obavezni smo da vratimo Vaš depozit i zatvorimo Vaš račun, molimo Vas da izvršite povlačenje od 500,00 €. Vaši dobici će biti izgubljeni i vaš nalog će biti trajno deaktiviran za 3 dana.
Hvala na razumevanju
Dekterbet
Dobici su poništeni i vratio sam depozit od 500 evra.
Nisam varao ni u jednom trenutku, a oni se bacaju oko bonus klauzula bez da budu konkretni ili ne daju dokaze o tome kako je tačno trebalo da sam prevario.
Igrao sam samo 2 utakmice sa bonusom.
Pop Til Iou Drop (1k2 igre) i Fairi Dust Kstreme (Spinmatic)
Štaviše, teraju me da podignem 500 evra u roku od 3 dana pošto će račun biti zatvoren nakon toga i podizanje 500 evra tada više neće biti moguće
Ako ovo uradim, da li bi to bilo tretirano kao priznanje krivice?
Pošto nisam svestan nikakve krivice i pošteno sam igrao i pobedio, podnosim ovu žalbu.
I deposited 500 euros with dexterbet on 29.8. using the first welcome bonus and received a 500 euro bonus.
https://www.dexterbet.com/en/promotions/up-to-600-euro-welcome-bonus-up-to-200-free-spins-on-big-bass-bonanza
After successfully implementing the bonus, I requested a payout of 4830 euros.
My account was already successfully verified.
After 4 days, I received this email today:
Dear Jorg,
Your account has been flagged in our database by the risk and fraud prevention department due to suspicious activities.
Termination of user account:
We reserve the right, at our discretion, to cancel your registration, withhold your account monies, suspend your account for a limited period of time, or close your account if:
You have taken advantage of, or are suspected of taking advantage of, a system error or game error to make financial gains or gain an unfair advantage.
We have zero tolerance for inappropriate play and fraudulent activity. This includes, but is not limited to, cheating, game manipulation, attempting to defraud us or other users of the website, payment fraud, payment reversals, use of stolen credit cards, money laundering or other attempts to deposit funds obtained from ill-gotten means. We will withhold all payments to you where your involvement in any of the above acts or activities is suspected and we reserve the right to suspend or close your Account and bar you from further participation in the website. We are obligated to return your deposit and close your account, please make a withdrawal of 500.00 €. Your winnings will be forfeited and your account will be permanently deactivated in 3 days.
Thanks for understanding
Dexterbet
The winnings were cancelled and I got my deposit of 500 euros back.
I did not cheat at any point, and they are throwing around bonus clauses without being specific or providing evidence as to how exactly I was supposed to have cheated.
I played only 2 games with the bonus.
Pop Til You Drop (1x2 gaming) and Fairy Dust Xtreme (Spinmatic)
Furthermore, they are forcing me to withdraw the 500 euros within 3 days as the account will be closed thereafter and a withdrawal of the 500 euros will then no longer be possible
If I do this, would it be treated as an admission of guilt?
Since I am not aware of any guilt and I have played and won honestly, I am submitting this complaint.
ich habe bei dexterbet am 29.8. mit dem ersten willkommensbonus 500 euro eingezahlt und 500 euro bonus erhalten.
https://www.dexterbet.com/de/promotions/bis-zu-600-euro-willkommensbonus-bis-zu-200-freispiele-auf-big-bass-bonanza
nach erfolgreicher umsetzung habe ich 4830 euro zur auszahlung beantragt.
mein account wurde bereits erfolgreich verifiziert.
nach 4 tagen habe ich heute diese mail erhalten:
Dear Jorg,
Your account has been flagged in our database by the risk and fraud prevention department due to suspicious activities.
Termination of user account:
We reserve the right, at our discretion, to cancel your registration, withhold your account monies, suspend your account for a limited period of time, or close your account if:
You have taken advantage of, or are suspected of taking advantage of, a system error or game error to make financial gains or gain an unfair advantagе.
We have zero tolerance for inappropriate play and fraudulent activity. This includes, but is not limited to, cheating, game manipulation, attempting to defraud us or other users of the website, payment fraud, payment reversals, use of stolen credit cards, money laundering or other attempts to deposit funds obtained from ill-gotten means. We will withhold all payments to you where your involvement in any of the above acts or activities is suspected and we reserve the right to suspend or close your Account and bar you from further participation in the website. We are obligated to return you deposit and close your account, please make a withdrawal of 500.00 €. Your wining will be fortified and your account will be deactivated permanently in 3 days.
Thanks for understanding
Dexterbet
der gewinn wurde storniert und ich habe meine einzahlung von 500 euro zurück bekommen.
ich habe zu keinen zeitpunkt betrogen und man wirft wieder mit irgendwelchen bonuspragraphen um sich ohne konkret zu werden oder beweise zu liefern wie genau ich betrogen haben soll.
ich habe mit dem bonus nur 2 spiele gespielt.
pop til you drop (1x2 gaming) und fairy dust xtreme (spinmatic)
außerdem zwingt man mich die 500 euro innerhalb von 3 tagen auszuzahlen da danach der account geschlossen wird und eine auszahlung der 500 euro dann nicht mehr möglich ist
wenn ich das tue käme das einen schuldeingeständnis gleich?
da ich mir keiner schuld bewusst bin und ich ehrlich gespielt und gewonnen habe reiche ich diese beschwerde ein.
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