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I played in the docryptobet casino, my login was vados19, I passed verification, made deposits, even paid me money several times, but when it became more than $ 2,000 in my account, they stopped paying, stopped responding in online chat, and even turned off my ability to withdraw funds, just removed the send button - I provide a screenshot. They don’t answer letters, I just tried to contact them in the chat after logging out of my account, so they answered me and asked me to provide my account number, after which they just turned off the chat and I can’t contact again, I already found out from you that they don’t have a license, I’m very upset that I fell for these scammers and probably lost my money, if you can help me I will be very grateful to you

играл в казино docryptobet,логин мой vados19,прошел верификацию,делал депозиты,даже несколько раз мне выплачивали деньги,но как стало на моем счету больше 2000 долларов,перестали выплачивать,перестали отвечать в онлайн чате,и даже отключили мне возможность выводить средства,просто убрали кнопку отправить - скриншот предоставляю. На письма не отвечают, пробывал просто обратиться к ним в чат выйдя из своего аккаунта,так мне ответили и попросили предоставить свой номер счета после чего просто выключили чат и обратиться опять я не могу, от вас узнал уже что у них нет лицензии,очень расстроен что я попал на этих мошенников и потерял наверное свои деньги, если сможете мне помочь буду вам сильно благодарен

Dear mariana2007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When did you receive the last successful withdrawal? Have you always used the same withdrawal method? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

when depositing and withdrawing, I always used the usdt trc20 method, passed the KYC check, accumulated my winnings without a bonus, the last withdrawal was on February 6 - 80 usdt

при пополнении и выводе использовал всегда метод usdt trc20, прошел проверку KYC,накопил свой выигрыш без бонуса,последний вывод был 6 февраля - 80 usdt

when depositing and withdrawing, I always used the usdt trc20 method, passed the KYC check, accumulated my winnings without a bonus, the last withdrawal was on February 6 - 80 usdt

при пополнении и выводе использовал всегда метод usdt trc20, прошел проверку KYC,накопил свой выигрыш без бонуса,последний вывод был 6 февраля - 80 usdt

Thank you very much for your reply, mariana2007. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear mariana2007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

they don't answer my emails

они мне не отвечают на письма

from the last one, I won 4000 dollars, so they calculated how I lost everything, I have not seen such scammers as docryptobet, there is no license, no rules, no dialogue, real scammers, don’t even try to put a cent there

из последнего,выиграл я 4000 долларов,так они рассчитали как я все проиграл,таких мошенников как docryptobet я еще не видел, там нет не лицензии,ни правил,ни удут на диалогог,самые настоящие мошенники, не вздумайте даже цента туда заводить

I am sorry, but I am not sure I understand your last message correctly. Did you lose all the winnings you initially wanted to withdraw?

Dear mariana2007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

no, I'm waiting for payment, but they don't pay me and they don't answer letters - I'm attaching a screenshot of payments

and also they calculated the bet that won by losing the screenshot of the bet is attached

scammers do not respond to emails and chat

нет, я жду выплаты,но они мне не платят и на письма не отвечают - скриншот выплат прилагаю

и так же они рассчитали ставку которая выиграла проигрышем скриншот ставки прилагаю

на письма и в чате не отвечают мошенники

Thank you very much, mariana2007, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi mariana2007,

I've just reviewed your case and fully understand your concerns about struggles with the withdrawal of your funds. I will contact the casino and we'll see what can be done to help you when it replies.

Dear DoCryptoBet Casino, I'd like to invite you to join this conversation and take a part in the complaint's resolution. Could you please share more information regarding the player's case? Could you please share the reasons for such withdrawal requests to be still pending? I'm looking forward to hearing from you.

Best wishes,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia