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I accidentally deposited money to this casino and they refuse to send me my refund

Dear Eileen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Did you contact the casino regarding this issue? Would you be so kind and forward your communication with the casino to us, if possible? I would like to know what their statement in this situation is.

Best regards,

Kristina

Dear Eileen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.