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System Error for majority of popular games like cleopatra, all of them, any game under .10 won’t work. You have to email support. This issue has been since I installed it a year ago. Nothing gets done or fixed. Unless you invest a lot of money and the one positive I like is the minimal $5 PayPal but 8-10 times they take it. I’ve told them, I beta test games. Many platforms. I wish there was a solution but unr their tech fixes it there’s no solution. Therefore I no longer am depositing with their casino.

Dear scultralisa45,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are not able to launch specific games? Are they all from the same game provider? Do you see any error messages when you try to play? If yes, please post here a screenshot.

Lastly, could you please clarify the dispute value (Can$15)?

Thank you very much in advance for your reply.

Best regards,

Kristina

The $15 was just the deposit amount I put in wanting that day to play cleopatra, any of them, scarab & like I mentioned, many others, cats is another, all different providers. Any game under .10. It does work now. Just seems to happen when I am playing with my money it happens & I now have lost trust in them. I thought I did attach the error, here it is again.

Thank you for your reply, scultralisa45. Did this situation somehow influence your real money balance? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear scultralisa45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.