zdravo,
Pišem ovu žalbu jer je Dream Vegas Casino zaplenio moj dobitak i zatvorio moj račun nakon višestrukih uspešnih povlačenja.
Nedavno sam prihvatio bonus u kazinu i igrao neke slotove gde sam osvojio €20,089.27. Nisam imao problema sa verifikacijom svog naloga i bio sam u mogućnosti da podignem sredstva nekoliko puta. Nakon jednog od povlačenja, moj račun je zatvoren i sredstva su skinuta sa mog računa.
Navedeni razlog je kršenje klauzule 4 (Kvalifikovanost) u njihovim promotivnim uslovima i odredbama, koji ograničava ponude na jednu po osobi, domaćinstvu, IP adresi, imejlu itd. Međutim, potpuno poričem kršenje ovog pravila, moja prethodna povlačenja govore sama za sebe. Moja prethodna uspešna povlačenja dokazuju da je moj nalog prošao verifikaciju i da je u skladu sa njihovim smernicama. Veoma je upitno da je ovo navodno kršenje otkriveno tek nakon što sam osvojio značajan iznos i pokušao da ga povučem. Zašto su moji dobici konfiskovani uprkos prethodnim uspešnim povlačenjima? Prilažem njihov e-mail i dokaz da sam imao uspešna povlačenja pre samo nekoliko dana.
Bio bih zahvalan da se uradi detaljan pregled u ovoj situaciji.
Hvala
Hello,
I am writing this complaint because Dream Vegas Casino confiscated my winnings and closed my account after multiple successful withdrawals.
Most recently, I accepted a bonus at the casino and played some slots where I won €20,089.27. I had no problems verifying my account and was able to withdraw funds several times over. Following one of the withdrawals, my account was closed and the funds were taken from my account.
The reason provided was a violation of Clause 4 (Eligibility) in their Promotional Terms and Conditions, which restricts offers to one per person, household, IP address, email, etc. However, I completely deny breaching this rule, my previous withdrawals speak for themselves. My previous successful withdrawals prove that my account had passed verification and was in compliance with their policies. It is highly questionable that this alleged breach was only discovered after I won a significant amount and attempted to withdraw it. Why were my winnings confiscated despite prior successful withdrawals? I am attaching their email and a proof I had successful withdrawals just days ago.
I would appreciate a thorough examination to be done in this situation.
Thank you
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