Hvala vam na odgovoru, Drift Casino.
Prihvatamo da je odgovornost igrača da se pobrinu da ne kreiraju više naloga u istom kazinu. Ne zato što mislimo da je to pravi način da se to uradi, već zato što je to industrijski standard i ne možemo kažnjavati sve kockarnice koje ne provode pravilo 'jedan račun po igraču' na način na koji mi smatramo da je najbolje.
Međutim, u skladu s našim kodeksom fer kockanja ( https://casino.guru/fair-gambling-codex-for-casinos#duplicate-accounts ), vjerujemo da svaki slučaj treba razmatrati zasebno.
Ako kazino otkrije da je igrač kreirao mnogo odvojenih računa i iskoristio pun iznos bonusa na svakom od njih, vjerovatno je da se radi o zloupotrebi bonusa i kazino ima pravo da ih kazni.
S druge strane, ako povremeni igrač greškom kreira dva računa i ne koristi ih oba za igranje bonusa koji bi trebali biti primljeni samo jednom po igraču, ili da bi stekao neku drugu nepravednu prednost, kazino ne bi trebao nužno da ih kazni samo zato što ima pravilo koje se može koristiti protiv njih.
Mogu cijeniti da se kazino ponaša u skladu sa svojim Uslovima i odredbama i ne osporavam da je igrač otvorio dva računa, ali smatram da bi okolnosti koje okružuju ovo trebalo dalje istražiti ako dobici budu zaplijenjeni.
Mogu li zamoliti kazino za dodatne informacije u vezi s tim?
Thank you for your response, Drift Casino.
We accept that it is the responsibility of players to make sure that they don't create multiple accounts at the same casino. Not because we think it's the right way to do it, but because it's the industry standard, and we cannot penalize all casinos that don't enforce the 'one account per player' rule the way we consider best.
However, in accordance with our fair gambling codex (https://casino.guru/fair-gambling-codex-for-casinos#duplicate-accounts), we do believe that each case should be considered separately.
If the casino finds out that a player has created many separate accounts and used the full bonus amount on each of them, it is likely that this is a bonus abuser, and the casino has every right to penalize them.
On the other hand, if a casual player mistakenly creates two accounts and doesn't use them both to play bonuses that should only be received once per player, or to gain some other unfair advantage, the casino shouldn't necessarily penalize them just because it has a rule that can be used against them.
I can appreciate the casino is acting in accordance with its Terms and Conditions and do not dispute that the player has opened two accounts, but feel that the circumstances surrounding this should be explored further if winnings are confiscated.
Can I please ask the casino to provide further information regarding this?
Izmenjeno od strane Casino Guru administratora
Automatski prevedeno: