Zdravo,
Imam DuckiLuck Casino račun, koji je u GBP (britanske funte).
Podigao sam 804,01 funti. Juče (19. jula u 18:56 po britanskom vremenu) primio sam 0,01333251 BTC. U to vreme je iznosio nešto ispod 700 funti na osnovu Coingecka. Dakle, još ima cca. 100 funti nedostaje za povlačenje.
Kontaktirao sam kazino i pitao da li mogu da provere iznos i oni su mi odgovorili da je povlačenje bilo ispravno i poslali su mi link na blockchair.com, koji pokazuje da je iznos poslat u USD 890,45 USD. Na osnovu konverzije, iznos u USD je približno. 690 funti, još oko 115 funti manje od mog povlačenja.
Ponovo sam kontaktirao kazino i dobio odgovor da oni nemaju kontrolu nad fluktuacijama cena BTC-a i naknadama trećih strana i da je poslat iznos tačan. Kada proverim 24-časovne BTC cene, čak i ako su računali najvišu zabeleženu cenu BTC-a tog dana, koja je bila 52177,51 funti po Coingecku, to bi bilo 695,66 funti, što je razlika od samo 5 funti. Što se tiče naknada treće strane, moja kripto razmena (OKKS) ne naplaćuje nikakve naknade kada primam Cripto.
Na osnovu ovoga, jedino objašnjenje bi bilo da provajder plaćanja DuckiLuck-a naplati približno 115 funti naknade i da se to oduzme od mog povlačenja. Ova naknada se, međutim, čini neobično visokom. U prošlosti je ponekad bila razlika od 5 do 10 funti maksimalno.
Stoga bih vas pitao šta mislite o ovom pitanju. Da li je moguća tako visoka naknada sa provajderom plaćanja u kazinu (nije na mojoj strani, već na strani kazina) i ako je to malo verovatno, da li biste mi preporučili da podnesem žalbu?
Hvala i puno pozdrava,
Miroslav
Hi,
I have a DuckyLuck Casino account, which is in GBP (British Pounds).
I made a withdrawal of £804.01. Yesterday (on 19. July at 18:56 British Time) I received 0.01333251 BTC. At that time it equalled just below £700 based on Coingecko. Therefore, there is still approx. £100 missing from the withdrawal.
I contacted the casino and asked if they could check the amount and they replied that the withdrawal was correct and sent me a link to blockchair.com, which shows the amount sent in USD, being 890.45 USD. Basd on conversion the USD amount is approx. £690, still about £115 less than my withdrawal.
I contacted the casino again and received a reply that they have no control on BTC price fluctuations and third party fees and that the amount sent was correct. When I check 24-hour BTC prices, even if they counted the highest recorded price of BTC on that day, being £52177.51 per Coingecko, that would equal £695.66, a difference of only £5. Regarding any third party fees, my crypto Exchange (OKX) doesn't charge any fees when receiving Crypto.
Based on this, the only explanation would be if a payment provider of DuckyLuck charged approximately £115 fee and this was subtracted from my withdrawal. This fee, however, seems unusually high. In the past there was sometimes a difference of £5-£10 maximum.
Therefore, I would like to ask what you think about this issue. Is such a high fee possible with the casinos payment provider (not being on my side, but on the side of the casino) and if it's highly unlikely, would you recommend me to launch a complaint?
Thank you and best regards,
Miroslav
Automatski prevedeno:
