DuckyLuck Casino - Povlačenje igrača je odloženo.

I won the money at the casino and requested a withdrawal by way of check after I sent verification forms they need before they release funds and two weeks passed and I reached out to the casino and they said they sent it and they gave me the date and a tracking number well it’s been since September 2021 and it’s November 2021 and I still haven’t received my check despite telling them I haven’t received my withdrawal and asking them if the check was cashed and they responded that it hasn’t furthermore I asked if I haven’t received it and it hasn’t been cashed why can’t accounting just void the check and send me a new one and call it good they respond that they sent it which I want to believe but when I feel like they are trying to dupe me when I’m emailing in plain English I feel like this is fraud when they are not listening to my request of voiding and sending me a new check this frustrating and I’m pursuing legal action if this doesn’t work!😡

Hello Anthony,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with DuckyLuck Casino. Please allow me to ask you a few more question before we would move forward in the case.

Is this your first ever withdrawal in the casino? Is you account already verified? Could you please send us any communication between you and the casino related to this issue? Send it please to nikolas.b@casino.guru.

Please note, if it's your first ever withdrawal request in the casino, it may take up to 14 days for the money to arrive on your account, however, we have no experience with how long might it take with checks but it is a much slower way of payment.

Looking forward to your answer and I hope we will be able to help you out with your issue.

Regards,

Nick

So my account is verified and I’ve done a withdrawal but it wasn’t verified so I did a reversal which is automatically I have emails from them let me find them and I’ll send them to you

Do I understand it correctly that you have reversed the withdrawal? So currently you have no pending withdrawal and no check on the way?

No I have had a withdrawal reversal in the past, the money I’m talking about now has never made it to me

Thank you Anthony for providing additional information regarding the case. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Hello Anthony,

I looked at your complaint and will do my best to help you. I would like to invite DuckyLuck Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello congolicious and Villiam. Thank you for bringing this issue to our attention. Doing a quick review, I noticed that the check was sent, a tracking number was provided and it does show as received. The check so far has not been cashed and we requested a stop payment for it.

The money will be deposited back into the players account as soon as we confirm the check has been stopped. It can take up to 48 hours since we requested it. The client will then have to request a new withdrawal.

Dear Casino,

inform us when the player will be able to ask for withdrawal again, please.

We would like to ask the DuckyLuck Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Villiam. The reversal was processed and I see a successful payment sent to the client on 12/03 via BTC. No further correspondence has been received so, we believe that the withdrawal was received by the client.

Dear Anthony,

did you receive your winnings, please?

Dear Anthony,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.

The player can reopen this complaint anytime.