Hvala vam što ste se obratili i što ste dali detaljne informacije u vezi sa vašim nedavnim problemom sa depozitom. Razumemo koliko je važno da se takva pitanja brzo rešavaju i cenimo vaše strpljenje tokom ovog procesa.
Nakon pregleda vašeg slučaja, utvrdili smo da je depozit napravljen pomoću tokena i mreže koje trenutno ne podržava naša platforma. Iako ova situacija ne spada u naše standardne procedure, kao gest dobre volje, uplatili smo na vaš račun deponovani iznos.
Imajte na umu da su svi neophodni detalji o podržanim tokenima i mrežama jasno navedeni na našoj stranici za blagajnu, zajedno sa uputstvima za obezbeđivanje besprekornih transakcija. Iako nastojimo da pomognemo u ovakvim slučajevima, proces oporavka može biti složen, dugotrajan i nije uvek zagarantovan. Zbog toga je od suštinskog značaja da pažljivo pratite date smernice kako biste izbegli takve probleme u budućnosti.
Cenimo vaše poverenje i uvek smo tu da pomognemo. Ako imate dodatnih pitanja ili vam je potrebna dodatna pomoć, slobodno nas kontaktirajte.
Hvala vam što ste izabrali Duelbits, i radujemo se što ćemo vam pružiti glatko i prijatno iskustvo igranja u budućnosti.
Srdačan pozdrav,
Thank you for reaching out and for providing the detailed information regarding your recent deposit issue. We understand how important it is to resolve such matters promptly, and we appreciate your patience throughout this process.
After reviewing your case, we identified that the deposit was made using a token and network that are not currently supported by our platform. While this situation falls outside our standard procedures, as a gesture of goodwill, we have credited your account with the deposited amount.
Please note that all necessary details about the supported tokens and networks are clearly stated on our cashier page, along with instructions to ensure seamless transactions. While we strive to assist in cases like this, the recovery process can be complex, time-consuming, and is not always guaranteed. This is why it’s essential to carefully follow the provided guidelines to avoid such issues in the future.
We value your continued trust and are always here to help. Should you have any further questions or require additional assistance, please don't hesitate to contact us.
Thank you for choosing Duelbits, and we look forward to providing you with a smooth and enjoyable gaming experience moving forward.
Best regards,
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