Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
The player from Argentina had deposited $1,299 into Duelbits Casino over three weeks ago, but the funds had not been credited to their gaming account. Despite numerous attempts to contact Duelbits' support team, they had received no response. The casino had explained that the player had sent the funds using the wrong network, which had led to the deposit issue. After we intervened, the casino had been able to recover the funds and credited them to the player's account. The player confirmed that the issue had been resolved.
Igrač iz Argentine je pre više od tri nedelje položio 1,299 dolara u Duelbits kazino, ali sredstva nisu bila pripisana njihovom računu za igre. Uprkos brojnim pokušajima da kontaktiraju Duelbitsov tim za podršku, oni nisu dobili nikakav odgovor. Kazino je objasnio da je igrač poslao sredstva koristeći pogrešnu mrežu, što je dovelo do problema sa depozitom. Nakon što smo intervenisali, kazino je uspeo da povrati sredstva i uplati ih na račun igrača. Igrač je potvrdio da je problem rešen.
Obraćam vam se tražeći pomoć u vezi sa problemom na koji sam naišao dok sam pokušavao da uplatim sredstva na svoj račun za igre u Duelbits kazinu.
10. marta sam preneo depozit od $1299 na TRKS adresu koju je obezbedio Duelbits. Međutim, uprkos tome što je prošlo više od tri nedelje, sredstva nisu knjižena na moj račun za igre. Više puta sam kontaktirao Duelbitsov tim za podršku, ali nisam dobio nikakav odgovor ili objašnjenje u vezi sa ovim pitanjem.
Ova situacija je neverovatno frustrirajuća, jer me sprečava da uživam u iskustvu igara i izaziva ozbiljnu zabrinutost u pogledu bezbednosti mojih sredstava.
Molim vas pomozite mi u rešavanju ovog problema ili dajte smernice kako da postupim u ovoj situaciji. Veoma bih cenio svaku podršku ili savet koji možete da ponudite.
Hello Casino Guru,
I am reaching out to you seeking assistance with a problem I encountered while attempting to deposit funds into my gaming account at Duelbits Casino.
On March 10th, I transferred a deposit of $1299 to the TRX address provided by Duelbits. However, despite more than three weeks passing, the funds have not been credited to my gaming account. I have repeatedly contacted Duelbits' support team but have received no response or explanation regarding this matter.
This situation is incredibly frustrating, as it prevents me from enjoying the gaming experience and raises serious concerns about the safety of my funds.
Please assist me in resolving this issue or provide guidance on how to proceed in this situation. I would greatly appreciate any support or advice you can offer.
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Želeo bih da vas upozorim, da ako vaš depozit nikada nije uplaćen na vaš kazino račun, jedino što možete da uradite je da kontaktirate svog dobavljača plaćanja. Oni moraju da istraže, ali imajte na umu da je to dugotrajan proces koji traje otprilike mesec dana. U ovim slučajevima, kazino ima vezane ruke. U međuvremenu, toplo bih preporučio da ne deponujete više sredstava dok se problem ne reši.
Možete li da nam kažete da li je adresa e-novčanika za uplatu sredstava na vaš račun bila vidljiva na veb stranici kazina za sve igrače ili vam je data jedinstvena pri otvaranju naloga?
Da li je to bio vaš prvi depozit u ovom kazinu?
Možete li, molim vas, proslediti ceo heš transakcije i naziv mreže?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear kerrigansc2,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you were provided a unique one when opening the account?
Was it your first deposit in this casino?
Could you please forward a full Transaction hash and the name of the Network?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Hvala vam puno, kerrigansc2, što ste dali sve potrebne informacije. Vašu žalbu ću sada preneti kolegi Stefanu ( stefan.m@casino.guru ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, kerrigansc2, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Nakon pregleda slučaja, izgleda da je USDT poslat na TRKS adresu, uprkos upozorenju koje je dato na našem modalu blagajne koje eksplicitno navodi da adresa prihvata samo TRKS depozite. Slanje sredstava koristeći pogrešnu mrežu može dovesti do gubitka sredstava.
Razumemo frustraciju i zabrinutost u vezi sa bezbednošću sredstava. Međutim, naši kupci moraju preuzeti odgovornost za svoje postupke i pridržavati se datih informacija. Ulažemo sve napore da ovo jasno saopštimo našim korisnicima kako bismo izbegli takve situacije.
Zbog prirode blockchain transakcija, vraćanje tih sredstava je dugotrajan zadatak i mi ćemo dati sve od sebe da refundiramo račun kada tehnički tim povrati sredstva.
U nastavku, preporučujemo da još jednom proverite uputstva za depozit i da se uverite da se koristi ispravna mreža kako bi se izbegli potencijalni gubici.
Takođe želimo da istaknemo da je bio samo jedan kontakt ovog korisnika putem ćaskanja 19. marta gde je obavešten da će korišćenje pogrešne mreže dovesti do gubitka sredstava prema upozorenju na modalu blagajne.
Srdačan pozdrav,
Good afternoon,
Upon reviewing the case, it appears that USDT was sent to a TRX address, despite the warning provided on our cashier modal explicitly stating that the address only accepts TRX deposits. Sending funds using the wrong network may result in the loss of funds.
We understand the frustration and concern regarding the safety of the funds. However, our customers must take responsibility for their actions and adhere to the information provided. We make every effort to communicate this clearly to our users to avoid such situations.
Due to the nature of blockchain transactions, recovering those funds is a time-consuming task and we will do our best to refund the account once the funds are recovered by the technical team.
Moving forward, we recommend double-checking the deposit instructions and ensuring that the correct network is being used to avoid any potential losses.
We would also like to point out that there was only one contact from this user via chat on March 19th where he was informed that using the incorrect network will result in a loss of funds as per the warning on the cashier modal.
Voleli bi da zamolimo kazino da odgovori na ovu pritužbu. Produžujemo timer za 7 dana. Ako kazino ne odgovori u predviđenom roku, prigovo ćemo zatvoriti kao "nerešen", što može negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Srdačan pozdrav,
Stefan
Casino.Guru
Dear kerrigansc2,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Stefan
Casino.Guru
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