Dragi bennethousman4,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Imajte na umu da ako je runda otkazana i vaša opklada je vraćena na vaš račun, kazino je postupio u skladu sa svojim pravima. Iako priznajem da ovo možda nije idealan scenario, važno je napomenuti da u slučaju tehničkog problema, kazino zadržava pravo da poništi runde i opklade. Upravo se to dogodilo i vaša opklada je uspešno vraćena. Međutim, ako se vaša opklada ne vrati na vaš račun nakon otkazivanja runde, svakako ćemo se potruditi da vam pomognemo. Na sreću, to nije trenutno stanje.
U međuvremenu, pogledajte naš članak koji objašnjava „Kako se programiraju slot mašine" i možda će vam pomoći da razumete kako serveri komuniciraju sa igračima i koji problemi se mogu pojaviti na putu.
Hvala unapred na odgovoru i razumevanju.
Srdačan pozdrav,
Petronela
Dear bennethousman4,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Kindly be aware that if a round has been canceled and your bet has been refunded to your account, the casino has acted within its rights. While I acknowledge that this may not be an ideal scenario, it is important to note that in the event of a technical issue, the casino reserves the right to void rounds and bets. This is precisely what occurred, and your bet was successfully returned. If, however, your bet did not return to your account following the round cancellation, we would certainly make efforts to assist you. Fortunately, that is not the current situation.
Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Thank you in advance for your reply and understanding.
Best regards,
Petronela
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