Poštovani btlock41,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Duelbits kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Da li sam dobro razumeo da je kazino blokirao vaš prvobitni nalog zbog vaših problema sa kockanjem?
- Da li je kazino objasnio koji drugi mehanizam može da koristi da vas spreči da se kockate na njegovoj veb stranici?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear btlock41,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Duelbits Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly the casino blocked your original account due to your gambling problems?
- Has the casino explained what other mechanism it can use to prevent you from gambling on its website?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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