lol smešno, ovo je mejl koji su mi danas poslali u kojem se navodi da će mi refundirati depozit od 15.000 dolara, ali da će mi konfiskovati moj dobitak od 58.000 dolara jer su mi rekli da igram u SAD, što nisam 100%, dokazao sam im da jednostavno nisu prihvatili nijedan od mojih brazilskih dokumenata pa sam pitao da li mogu da pošalju moje američke dokumente jer su mi rekli da su mi u redu. Sada su mi poslali ovaj mejl i želim da bude poznato i javno ovde šta rade i kako je smešno da postoji plaćeni strimer 'kilemace' kojeg sam počeo da igram tek na duelbitima zbog njegovih strimova živi u Bostonu! U SAD i on emituje svaki dan iz SAD? možete li dalje da objasnite kako je to dozvoljeno? I duelbits. Poslao sam kazino guruu e-poštu u kojoj ste rekli da je u redu da koristim svoje dokumente iz SAD za kic pošto vi niste prihvatali moje brazilske. I dalje sam primetio da ne igram niti igram/živim u SAD tako da su mi ukrali 58.000 dolara. Evo bs e-pošte koju su mi poslali. dobar dan,
Prateći naš standardni proces verifikacije i u skladu sa našim smernicama za borbu protiv pranja novca/KIC-a, pregledali smo dokumente koje ste dostavili. Utvrđeno je da pristupate Duelbits-u iz Sjedinjenih Država, što je ograničena jurisdikcija prema našim Uslovima i odredbama.
Kao što je navedeno u našoj klauzuli o ograničenim teritorijama, pojedincima koji borave ili pristupaju našim uslugama iz određenih regiona, uključujući SAD, nije dozvoljeno da registruju nalog ili koriste naše usluge (Uslovi i odredbe, odeljak: „Ograničene teritorije"). Pored toga, prilikom kreiranja naloga, od korisnika se traži da u svakom trenutku daju tačne, potpune i istinite informacije. Ako to ne učinite, predstavlja kršenje naših Uslova i može dovesti do momentalnog ukidanja naloga (Uslovi i odredbe, odeljak: „Registracija naloga i tačnost informacija").
Zbog ovog kršenja, nastavljamo sa trajnim zatvaranjem vašeg naloga. Međutim, u skladu sa našom Politikom suspenzije i zatvaranja (Odeljak 15), dozvoljavamo vam da povučete svoj početni depozit od 15.000 USD, ali svi dobici povezani sa računom su izgubljeni. Naši uslovi navode da u slučajevima kada se utvrdi da je korisnik prekršio, Duelbits zadržava pravo da poništi sve postavljene opklade i zadrži sve dobitke (Uslovi i odredbe, odeljak: „Suspenzija i zatvaranje vašeg naloga, klauzula (d) i (e)").
Da biste nastavili, zatražite povlačenje vašeg početnog depozita što je pre moguće. Kada se ova transakcija završi, vaš nalog će biti trajno zatvoren.
Preporučujemo vam da ubuduće ne pokušavate da se registrujete ili koristite našu platformu iz ograničenog regiona, jer to može dovesti do gubitka sredstava bez mogućnosti povlačenja ( Uslovi i odredbe , odeljak: „Ograničene teritorije").
Ako imate dodatnih pitanja, slobodno se obratite.
Srdačan pozdrav,
lol funny this is the email they sent me today stating they will refund my $15,000 deposit but confiscate my $58,000 winnings because they said I’m playing in the USA which I’m 100% not I proved them that to they just did not accept any of my Brazilian documents so I asked if I could send my American documents since I have duel citizenship and they said yes that’s fine. Now they sent me this email and I want it to be known and public here what they are doing and how funny it is that there paid streamer ‘kylemace’ who I only started playing on duelbits because of his streams lives in Boston! In the USA and he streams every single day from the USA ? can you guys further explain how that’s allowed ? And duelbits I sent casino guru the email where you guys said it’s okay for me to use my USA documents to kyc since you guys were not accepting my Brazilian ones. And I further noted I do not nor play/live I the USA so there stealing $58,000 from me. Here’s the bs email they had sent me. Good afternoon,
Following our standard verification process and in accordance with our AML/KYC policies, we have reviewed the documents you provided. It has been determined that you are accessing Duelbits from the United States, which is a restricted jurisdiction as per our Terms and Conditions.
As stated in our Restricted Territories Clause, individuals residing in or accessing our services from certain regions, including the USA, are not permitted to register an account or use our services (Terms and Conditions, Section: "Restricted Territories"). Additionally, when creating an account, users are required to provide accurate, complete, and truthful information at all times. Failure to do so constitutes a breach of our Terms and may result in immediate account termination (Terms and Conditions, Section: "Account Registration and Accuracy of Information").
Due to this breach, we are proceeding with the permanent closure of your account. However, in line with our Suspension and Closure Policy (Section 15), we are allowing you to withdraw your initial deposit of $15,000, but any winnings associated with the account have been forfeited. Our terms state that in cases where a user is found to be in violation, Duelbits reserves the right to void any bets placed and withhold any winnings (Terms and Conditions, Section: "Suspension and Closure of Your Account, Clause (d) and (e)").
To proceed, please request the withdrawal of your initial deposit as soon as possible. Once this transaction is completed, your account will be permanently closed.
We strongly advise against attempting to register or use our platform from a restricted region in the future, as doing so may result in funds being forfeited without the possibility of withdrawal (Terms and Conditions, Section: "Restricted Territories").
Should you have any further questions, feel free to reach out.
Best regards,
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