Hvala vam na odgovoru.
Trenutno mogu da pristupim svom nalogu, ali ne mogu da igram igru.
Mogu da polažem i podižem sredstva, ali kada podnesem zahtev za povlačenje, sredstva se ne povlače.
Mesec dana nakon suspenzije, predstavljeno je da je to zbog više naloga.
(ista adresa domaćinstva, IP adresa, adresa e-pošte, isti nalog za plaćanje ili zajednički računar (npr. javna biblioteka ili radno mesto))
Čini se da je samo jednoj osobi dozvoljeno da se registruje sa naloga i zaključila je da je gore navedeno prekršeno.
Međutim, nikada nisam registrovao duplikat IP adrese imena ili naloga za plaćanje e-pošte koji se koristi za ovaj nalog.
Pored toga, još jedan nalog, koji je izvor mojih pridruženih preporuka, bio je podvrgnut istoj radnji u isto vreme, i mogu pretpostaviti da su sumnjali na vezu sa tim nalogom.
Nalog koristi moj rođak, a ja sam se registrovao preko njegovog pridruženog linka.
Međutim, informacije koje su ovde predstavljene (ista adresa domaćinstva, IP adresa, adresa e-pošte, isti nalog za plaćanje) su, naravno, različite, a ja sam pre registracije potvrdio da je dozvoljeno registrovati preporuku od rođaka ako se sve gore razlikuje.
Nema upotrebe zajedničkih računara u javnim bibliotekama, na radnim mestima itd.
Dakle, navedeni razlozi za zamrzavanje se ne odnose na mene i ne znam šta je uzrokovalo suspenziju mog naloga.
Poslali smo istoriju ćaskanja na vašu adresu e-pošte.
Hvala unapred na pomoći u posredovanju u sporu.
Thank you for your reply.
I am currently able to access my account but am unable to play the game.
I am able to deposit and withdraw funds, but when I submit a withdrawal request, the funds are not being withdrawn.
One month after the suspension, it was presented as being due to multiple accounts.
(same household address, IP address, email address, same payment account, or shared computer (e.g. public library or workplace))
It appears that only one person was allowed to register from the account and concluded that the above was violated.
However, I have never registered a duplicate name address IP address or email payment account used for this account.
In addition, another account, which is the source of my affiliate referrals, was subjected to the same action at the same time, and I can assume that they suspected a connection with that account.
The account is used by a relative of mine, and I registered through his affiliate link.
However, the information presented here (same household address, IP address, email address, same payment account) are all different, of course, and I have confirmed before registration that it is allowed to register a referral from a relative if all of the above are different.
There is no use of shared computers at public libraries, workplaces, etc.
Therefore, the reasons for the freeze presented do not apply to me and I do not know what caused the suspension of my account.
We have sent the chat history to your email address.
Thank you in advance for your help in mediating the dispute.
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