Duelz Casino - Isplata igraču je odložena.

I have provided verification documents 5 times, they tell me my bank statement isn’t an original pdf, I uploaded it straight from my banking app in pdf format. They hit me with excuses every single time and they only reply once a day if lucky. It’s clearly a scam as so many people face the same problems.

Dear Kbeats08,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Duelz have now closed my account and confiscated my £344.50 claiming I used a third party bank account? I deposited with my own phone bill and sent proof of ownership! They are con artists. Absolute thieves. DO NOT USE THIS SITE. I have requested proof that I used a third party bank account and no surprise, they are ignoring me.

Dear Kbeats08,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

They advised me I used a third party bank account so they confiscated my winnings. However they told me they have refunded my deposits as a good will gesture which was a complete lie as I never received a penny from them. I have emailed to query this and once again been ignored

Dear Kbeats08,

Did you use the same method for deposit and withdrawal as well? Is there anybody else as an owner stated on your bank account?

Additionally, please forward the communication between you and the casino to nikolas.b@casino.guru for further review.

Looking forward to hearing from you.

Regards,

Nick

Dear Kbeats08,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.