Igrač iz Grčke je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Uplata još nije obrađena. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.
Igrač iz Grčke je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Uplata još nije obrađena. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
Dobro jutro.
Napravio sam depozit od 50 eura u gornjem kazinu. Dali su mi bonus od 50 a da to nisu tražili.
Tražio sam da otkažem, ali su rekli da ne mogu.
Počeo sam da igram i nijedna igra se nije otvorila. Rekao je da nisu dozvoljeni u mojoj zemlji.
Pokušao sam da podignem svoj novac i pisalo je da ne mogu jer postoji bonus koji se ne može otkazati.
šta da radim?
Hvala
Pronašao sam gornji kazino sa vaše stranice prema preporuci.
Good morning.
I made a deposit of 50 euros at the above casino. They gave me a bonus of 50 without asking for it.
I asked to cancel it but they said they couldn't.
I started playing and no game would open. He said they are not allowed in my country.
I tried to withdraw my money and it said that I can't because there is a bonus that cannot be canceled.
What to do ?
Thanks
I found the above casino from your site as recommended.
Καλημερα σας.
Εκανα καταθεση 50 ευρω στο παραπανω καζινο. Μου βαλανε μπονους 50 χωρις να το ζητησω .
Ζητησα να το ακυρωσω αλλα μου ειπανε οτι δε μπορουσανε.
Ξεκινησα να παιξω και κανενα παιχνιδι δεν ανοιγε. Ελεγε οτι δεν επιτρεπονται στη χώρα μου.
Προσπαθησα να κανω αναληψη τα χρηματα μου και ελεγε οτι δε μπορω γιατι υπαρχει μπονους το οποιο δεν ακυρώνεται.
Τι να κανω ?
Ευχαριστω
Το παραπανω καζινο το βρηκα απο το sites σας ως προτεινομενο.
Dear marofa,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Dear marofa,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, primorani smo da zatvorimo ovaj slučaj jer igrač nije odgovorio na naše poruke i pitanja. Zbog toga nismo u mogućnosti da nastavimo sa daljom istragom ili predložimo moguća rešenja.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.