Poštovani Rauk82,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa EmirBet kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Da li sam dobro razumeo da transakcija na vašim kazino računima pokazuje status 'obrađeno', ali novac nije stigao do vas?
- Kada ste tražili isplatu svog dobitka i kada je tačno obrađena?
- Da li ste dobili bilo kakav odgovor iz kazina?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear Raux82,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with EmirBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly the transaction in your casino accounts shows the 'processed' status, but the money hasn't reached you?
- When have you requested the payout of your winnings and when exactly was it processed?
- Have you received any response from the casino whatsoever?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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