27. 4. zaplenjeno mi je 3772,5 dolara iz kazina Empire.
Nakon što sam deponovao $1000 23.4, dobio sam bonus na depozit i igrao sa ukupno $2000.
Igrao sam live rulet i slotove.
Nakon toga, stanje na mom računu je dostiglo 13772,5 dolara, pa sam pokušao da ga povučem. Poslao sam svoj KIC i bezbedno je odobren.
Pošto je ograničenje povlačenja do 5000 dolara odjednom, stalno sam podizao 5000. Međutim, moje povlačenje nije bilo lako obrađeno i kada sam se raspitao, obavestili su me da postoji provera provajdera.
Prvo i drugo povlačenje su izvršene, ali je treće odjednom proglašeno lažnim tokom provere provajdera i gornji iznos je zaplenjen.
Trenutno mogu da se prijavim na sajt i sva istorija igre je zadržana.
Takođe sam postavio upite putem ćaskanja i oni su naznačili da neće dati nikakav dalji odgovor ili obelodanjivanje kupcu, ali će odgovoriti na istrage trećih strana.
Ime odgovorne osobe je 'Honda Ai'.
Nisam igrao na prevaru i nije bilo kršenja uslova bonusa (od poslednjeg igranja 23.4).
Ljubazno tražim vašu arbitražu u ovoj stvari.
On 4/27, I was confiscated $3772.5 from Empire Casino.
After depositing $1000 on 4/23, I received a deposit bonus and played with a total of $2000.
I was playing live roulette and slots.
Afterwards, my account balance reached $13772.5, therefore, I attempted to withdraw. I submitted my KYC and it was safely approved.
Since the withdrawal limit is up to $5000 at a time, I was making a withdrawal of 5000 continuously. However, my withdrawal was not processed easily and when I inquired, they informed me that there was a provider check.
The first and second withdrawals were made but the third was suddenly deemed fraudulent during the provider check and the above amount was confiscated.
I can currently log into the site and all the gameplay history is retained.
I have also made inquiries via chat and they indicated that they will not provide any further response or disclosure to the customer, but will respond to investigations by third parties.
The person in charge's name is 'Honda Ai'.
I have not been playing fraudulently, and there was no violation of bonus terms (as of the last play on 4/23).
I kindly request your arbitration in this matter.
4/27にエンパイアカジノから＄3772.5を没収されました。
4/23に＄1000入金をした後、入金ボーナスを受取り合計＄2000で遊んでいました。
内容はライブルーレットとスロットです。
その後$13772.5になったため出金しようと、KYCを提出し、無事承認されました。
一度の出金上限は$5000までの為、5000ずつおろしていく途中、中々出金されず問い合わせたところプロバイダチェックがあるとのことでその旨の案内がありました。
1.2回目の出金はされましたが3回目で突如プロバイダチェックのなかで不正があるとされ、上記額没収された次第です。
現状サイトのログインは可能でゲームプレイは履歴で全て残っている状況です。
またチャットに問合せを行い、客にはこれ以上の対応と開示は行わないが第三者の調査には対応する旨を示しております。
担当者名は「本田あい」で通じるとのことです。
こちらは不正プレイをしておりませんし、ボーナス規約違反(最終プレイ4/23時点)はございません。
仲裁をよろしくお願いします。
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