Dragi Jacob172 ,
Javljam vam se sa ažuriranjem, nažalost sa lošim vestima.
Isprobao sam promotivni kod koji ste dali i takođe sam dobio bonus od 1000 USD. U vrlo kratkom periodu uspeo sam da sakupim više od 15.000 dolara, a igra mi jednostavno nije dozvolila da izgubim. Ovo nije pravo iskustvo igranja i postoje razumni razlozi da se veruje da su igre u ovom kazinu nameštene da generišu velike dobitke kako bi podstakle igrače da polažu sredstva u kasnijim fazama.
Novac koji ste uspeli da osvojite ovim bonusom nikada nije bio stvaran i, nažalost, nikada nećete moći da ga podignete. Ako biste deponovali bilo kakva sredstva, verovatno ih nikada ne biste videli.
Pored toga, pokušao sam da kontaktiram kazino, ali moji napori su bili neuspešni. Izgleda da je adresa e-pošte korisničke podrške nevažeća, a ćaskanje uživo uopšte nije odgovorilo.
S obzirom na nedostatak odgovora iz kazina i nemogućnost da se dođe do njihovog tima za podršku radi komunikacije ili istrage, označiću ovu žalbu kao nerešenu.
Hvala vam što ste nam skrenuli pažnju na ovaj kazino. Dodaćemo upozorenje u njegovu recenziju da bismo pomogli u informisanju drugih.
Srdačan pozdrav,
Kubo
Dear Jacob172,
I’m reaching out with an update, unfortunately with some bad news.
I tried the promo code you provided and also received the $1,000 bonus. In a very short period, I was able to accumulate more than $15,000, and the game simply didn’t allow me to lose. This is not a genuine gaming experience, and there are reasonable grounds to believe that the games at this casino are rigged to generate large winnings in order to encourage players to deposit funds at later stages.
The money you managed to win with this bonus was never real, and unfortunately, you will never be able to withdraw it. If you were to deposit any funds, it’s likely that you would never see those either.
Additionally, I attempted to contact the casino, but my efforts were unsuccessful. The customer support email address appears to be invalid, and the live chat has not responded at all.
Given the lack of response from the casino and the inability to reach their support team for communication or investigation, I will mark this complaint as unresolved.
Thank you for bringing this casino to our attention. We will add a warning to its review to help inform others.
Best Regards,
Kubo
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