Dragi sanatorres999,
Kako nismo dobili nikakav relevantan odgovor od kazina, ne mogu nastaviti rješavati vašu žalbu i prisiljen sam je zatvoriti kao 'Neriješen'.
Žao mi je što nisam mogao biti od veće pomoći, ali zatvaranje ove žalbe kao neriješene će barem negativno utjecati na rejting kazina i drugi igrači mogu pročitati o vašem iskustvu u našoj recenziji.
U svakom slučaju, još uvijek postoji mogućnost podnošenja službene žalbe Upravi za licenciranje kazina – Gaming Curacao ( info@gaming-curacao.com ). Regulator nema najbolju reputaciju kada je u pitanju rješavanje pritužbi igrača, međutim, zaista vjerujem da je barem vrijedno pokušati.
Obavijestite me ako se odlučite na to i/ili ako vam je potrebna naša pomoć. Moja e-mail adresa je andrej.p@casino.guru .
Kazino može ponovo otvoriti ovu žalbu bilo kada.
Dear sanatorres999,
As we have not received any relevant response from the casino, I cannot continue resolving your complaint and I’m forced to close it as ‘Unresolved’.
I’m sorry I couldn't be of more help, but closing this complaint as unresolved will at least negatively influence the casino's rating and other players can read about your experience in our review.
Anyhow, there’s still the option to submit an official complaint to the casino’s Licensing Authority – Gaming Curacao (info@gaming-curacao.com). The regulator doesn’t have the best reputation with regard to resolving players’ complaints, however, I truly believe it’s at least worth trying.
Please let me know if you decide to do so and/or if our assistance is needed. My e-mail address is andrej.p@casino.guru.
The casino can reopen this complaint anytime.
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