Draga Nicola,
Hvala vam puno na podnošenju žalbe. Žao mi je što čujem o vašem problemu. Provjerio sam odredbe i odredbe i evo što sam pronašao:
„Pravila klađenja
. Pridržavamo pravo zadržati bilo kakvo povlačenje i / ili oduzeti sve dobitke i bonuse za neregularnu igru.
. "Nepravilna igra" između ostalog uključuje:
Postavljanje ukupnih uloga jednakih ili većih od 30% vrijednosti depozita koji se trenutno igra. "
Želio bih naglasiti da prema našem kodeksu za fer kockanje https://casino.guru/fair-gambling-codex-for-casinos#max-bets
'Poštena i sigurna kockarnica' su ona koja ispunjavaju sve kriterije za 'poštena kockarnica' i također su primijenila mjere koje sprečavaju igrače da slučajno rade nešto protiv pravila ili svojih najboljih interesa.
'Poštena i sigurna kockarnica' stoga bi trebala spriječiti igrače da slučajno razbiju T&C, Bonus T & Cs ili bilo šta drugo što bi moglo ugroziti novac na njihovim računima igrača. Konkretno, 'poštena i sigurna kockarnica' trebaju:
Utvrdite maksimalne veličine uloga, ograničene igre i ostale bonus uslove.
Molim vas, možete li mi potvrditi da ste igrali bez bonusa? Kontaktirat ćemo kazino i zatražiti njihovo stajalište, odmah nakon vaše potvrde. Radujemo se što ćemo vam se javiti.
Srdačan pozdrav,
Petronela
Dear Nicola,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:
"Betting rules
. We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.
. "Irregular play" includes, inter alia:
Placing total bets equal to or greater than 30% of the value of the deposit currently in play."
I would like to emphasize that according to our fair gambling codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets
'Fair and safe casinos' are those that meet all criteria for 'fair casinos' and have also implemented measures that prevent players from accidentally doing something against the rules or their own best interests.
'Fair and safe casinos' should therefore prevent players from accidentally breaking the T&Cs, Bonus T&Cs, or doing anything else that might jeopardize the money in their player accounts. Specifically, 'fair and safe casinos' should:
Enforce maximum bet sizes, restricted games and other bonus conditions.
Please, could you confirm for me that you were playing without a bonus? We will contact the casino and ask for their standpoint, right after your confirmation. Looking forward to hearing from you.
Best regards,
Petronela
Automatski prevedeno: