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I won 24000TRY also paid out, they deleted 20000TRY for no reason 4000TRY supposedly in progress

Ich habe 24000TRY gewonnen habe auch ausgezahlt,die haben 20000TRY ohne Grund gelöscht 4000TRY angeblich in Bearbeitung

Dear rohstein,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? If you have redeemed any promotional offer, please specify which one was it. You can forward its name or a specific link when replying. How much is your active balance now, please?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello, they paid me 4800TRY and sent it and explained to me why it was not paid out

Hallo die haben mir 4800TRY ausgezahlt und das geschieckt und mir erklärt warum das nicht ausgezahlt wird

Thank you very much, rohstein, for your reply and clarification. I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

Could you please advise if you have received already any funds?

Yes I got 4800 TRY ?????? Balance paid exclusivebet?

Ja, ich habe 4800 TRY bekommen ?????? Restbetrag bezahlt exklusivebet?

Since you have received your winnings, do I have your permission to mark this complaint as resolved, please?

OK they may

Okay dürfen sie

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, rohstein, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela