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My withdrawal was cancelled by the casino the day of payout saying ecopays is no longer a valid withdrawal method and all other withdrawal methods are not available to use in south africa am having no joy in getting feedback seems like a complete scam they can accept funds but you can't receive out

Dear Lee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessary, that it will be offered for withdrawals too.  

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you been offered any alternative method to place a minimum deposit and withdraw your funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I had been verified and deposited and withdrawn yesterday was payout day they say I can use the other options in there site they don't work in south africa no one is assisting me

Also are they going to want me to deposit again although I had

Thank you very much, Lee, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Extra Vegas Casino to join us and help us resolve the player's issue.

Hello Lee,

I represent Extra Vegas casino. I'm sorry for the inconvenience this has caused. I will talk to the team and will get back to you on this.

Thank you for joining us in such a short time. Will be waiting you to get back to us with some specific info.

Thx I have established only certain banks can be used for netteller and skrill I am trying to now open accounts which takes time. I think this needs to be noted on the casinos site and they need to allow me now to one to withdraw again once I open another bank account and a Skrill or neteller acc

Sorry allow me time to open accs as now at skrill there is a backlog

I have done the withdrawal please can casino now advise

Dear Lee,

Does it mean that you have requested the withdrawal in the casino? If yes, I would like to ask the casino if there is everything right and if the withdrawal will be fully processed.

Yes thx am waiting in them

Thx everyone money is now in

Dear Lee,

Thank you for letting us know that your issue has been resolved. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru