The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported that their account had been closed despite being fully verified. The Complaints Team had extended the response time but ultimately had to reject the complaint due to a lack of communication from the player.
Igrač iz Ujedinjenog Kraljevstva čekao je na povlačenje manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Igrač je prijavio da je njihov nalog zatvoren uprkos tome što je u potpunosti verifikovan. Tim za žalbe je produžio vreme za odgovor, ali je na kraju morao da odbije žalbu zbog nedostatka komunikacije sa igračem.
Deponovao sam i osvojio novac u f7casino-u i oni neće isplatiti, samo traje večnost i stalno se pokreće.
I’ve deposited and won money at f7casino and they won’t pay out, it just takes forever and keeps getting restarted.
Dear mfb5ftz2kb,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Pa, sada su mi zatvorili račun i potpuno je verifikovan tako da ću samo sačekati da vidim da li će se novac pojaviti
Well they’ve closed my account now and it was fully verified so I’ll just wait and see if the money turns up
Dear mfb5ftz2kb,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Dear mfb5ftz2kb,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
