Dragi Jesstarr,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za problem koji imate. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim vašu situaciju.
Da li ste ranije izvršili uspešne isplate iz ovog kazina?
Možete li navesti da li ste prošli punu KIC verifikaciju?
Da li je Egiptian Glov bila jedina igra koju ste igrali pre nego što ste akumulirali dobitak koji je izgubljen?
Da li je kazino objasnio zašto se vaše klađenje smatra „sumnjivim"?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear Jesstarr,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Have you made any successful withdrawals from this casino before?
Could you please specify if you passed the full KYC verification?
Was the Egyptian Glow the only game you played before you accumulated the winnings that have been forfeited?
Has the casino explained as to why your betting is considered "suspicious"?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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