Zdravo, hvala na odgovoru,
- Prvi put sam napravio depozit 1. juna 2023, - depozit od 40 EUR sa skrill-om,
- Istog dana sam želeo da zatražim povlačenje 60 EUR, ali nisam mogao, jer moj nalog nije verifikovan i imao sam aktivni bonus koji je kazino dodao.
- Podneo sam sva potrebna dokumenta za verifikaciju i otkazao svoj aktivni bonus, jer nisam igrao sa bonus novcem.
- Kazino je verifikovao moj nalog i isplatio mi povlačenje 60 EUR 5. juna.
- Istog datuma (5. juna) uplatio sam 700 evra kod ecopaiz-a
- Nisam zatražio nikakav bonus i nijedan drugi bonus nije dodat na moj nalog
- Igrao sam i tražio povlačenje od 670 evra 5. juna
Nakon 5 dana čekanja na plaćanje, primio sam e-poruku sa sledećim tekstom¨¨:
„Dragi Karlose,
Hvala što ste nas kontaktirali.
Prilagodili smo vaš balans, povlačenje je poništeno i stanje od 670 EUR je poništeno jer niste uložili depozit + bonus Ks30
Hvala vam na strpljenju i razumevanju.
Ostajemo vam u potpunosti na raspolaganju, tako da ne oklevajte da nas kontaktirate za dalju podršku.
U međuvremenu, želim vam prijatan dan."
- Video sam ovu e-poštu 13. juna i napisao sam u ćaskanju (moj novac je već ukrao kazino)
- chat mi je objasnio da nisam uložio svoj bonus 30 puta, i pokušao sam da objasnim da nisam igrao ni sa jednim bonusom, igrao sam samo jednu igru Single Deck BJ sa svojim pravim novcem.
- Razlog zbog kojeg je kazino naveo zašto su mi ukrali novac je potpuna laž, jer:
1. čak i ako bi prevarili i dodali mi bonus - igrao sam samo sa svojim pravim novcem i nisam dirao nijedan bonus
2 . čak i ako bi prevarili i dodali mi bonus - nije moguće tražiti povlačenje na njihovoj platformi bez otkazivanja bonusa
3 .čak i ako bi prevarili i dodali mi bonus- zbog svojih uslova, korisnici imaju 30 dana za ulaganje bonusa, ali mi konfiskuju novac nakon 5 dana depozita.
4 . I poslednje, - nisam imao aktivan bonus, deponovao sam i igrao samo sa svojim novcem!!!
Hi, thank you for your reply,
- The first time I made a deposit was June 1 2023, - 40 EUR deposit with skrill,
- AT the same day I wanted to claim a withdrawal of 60 EUR, but I was not able, becasue my account was not verified and I had some active bonus that casino added.
- I submitted all necesarry documents for Verification and Cancelled my active bonus, cause I did not played with bonus money.
- Casino verified my account and paid my withdrawal of 60 EUR on June 5th.
- At the same date (June 5th) I made a deposit of 700 EUR with ecopayz
- I did not claimed any bonus and no other bonus was added to my account
- I played and claimed a withdrawl of 670 EUR on June 5
After 5 days of peyment pending, I received an email with the following text¨¨:
"Dear Carlos,
Thank you for contacting us.
We have adjusted your balance, Withdraw got cancelled and balance of 670 EUR voided as you did not wager dep + bonus X30
Thank you for your patience and your understanding.
We remain at your entire disposal, so please do not hesitate to contact us for further support.
In the meantime, I wish you a lovely day."
- I saw this emailon June 13th and wrote to the chat (my money were already stolen by the casino)
- chat explained me that I did not wagered my bonus 30 times, and I tried to explained tham that I did not played with any bonus, I played only one game Single Deck BJ with my real money.
- The reason that casino provided why they stole my money is a total lie, because:
1. even if they would cheat and add me a bonus - I played only with my real money and did not touch any bonus
2 . even f they would cheat and add me a bonus - its not possible to claim a withdrawl on their platform without canceling a bonus
3 .even if they would cheat and add me a bonus- due to their terms and conditions, users have 30 days to wager bonus but they confiscate my money after 5 days of deposit.
4 . And the last, - I did not had an active bonus, I deposited and played only with my money!!!
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