Dragi filippo00000,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem.
Trenutno ne postoji način da se odjednom samoisključi iz svih kazina sa licencom na Kurasau. Morate se samoisključiti u svakom kazinu pojedinačno, a uputstva o tome kako da zatražite izuzimanje treba da dobijete tako što ćete proveriti veb lokaciju kazina ili direktno kontaktirati operatera.
Štaviše, imajte na umu da FatPirate Casino radi bez ikakve licence, tako da čak i ako ste bili isključeni od strane određenog autoriteta za licenciranje, ovaj kazino ne bi imao nikakvu evidenciju o tome.
Da li ste tražili da budete direktno isključeni iz FatPirate kazina? Ako jeste, prosledite mi zahtev za zatvaranje naloga na veronika.l@casino.guru .
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Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear filippo00000,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
There is currently no way to self-exclude from all Curacao-licensed casinos at once. You must self-exclude at each casino individually, and instructions for how to request an exclusion should be obtained by checking the casino website or contacting the operator directly.
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I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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