Zdravo, način na koji me tretiraju je smešan. Ovde se radi o verifikaciji računa i povlačenju sredstava. Mnogo puta sam tražio da završim verifikaciju i izvršim povlačenja. Verifikacija se stalno menja i treba je ponovo potvrditi, npr. 2 k istorija plaćanja računa, sada 3 k adresa stanovanja, dokumenti koji potvrđuju identitet su odobreni odmah. Prošlo je mesec dana od prve uplate. Ne obaveštavaju me ni o čemu putem mejla. Na primer, nakon prijavljivanja saznam da moram ponovo da prođem verifikaciju. Nadao sam se dugoročnoj saradnji, ali sam krajnje razočaran, igrajući sa njima izgubio sam oko 8.000 evra koje sam hteo da podignem, ali nisam mogao jer sam im dugovao stare naloge za povlačenje, a u na kraju, ovih 8 točkova će biti izgubljeno u kazinu :-(
U ćaskanju, osoblje ponavlja istu stvar iznova i iznova nekoliko nedelja: sačekajte verifikaciju naloga....
Kladio sam se tamo i izgubio sam mnogo u kazinu.
Nikada se ne žalim na kazina – ali način na koji su se tamo ophodili prema meni i još uvek ne mare za moje upite je van ljudskog razumevanja!
Prilažem snimke ekrana kada sam naručio isplate oko 7. decembra 2023. nakon povlačenja naloga za 2 k 500 evra, ispostavilo se da je potrebna verifikacija i nije bilo naloga u istoriji, novac je tada odbijen sa stanja, Do danas nalog nije verifikovan (dokumenti koji potvrđuju adresu su prihvaćeni jednom) i nijedno od ova dva povlačenja nije stiglo, resetovao sam nalog na nultu kazino :-(
Hello, the way they treat me is ridiculous. This is about verifying the account and withdrawing funds. I have asked many times to complete the verification and make withdrawals. The verification is changed all the time and needs to be confirmed again, e.g. 2 x account payment history, now 3 x residential address, documents confirming identity were approved immediately. A month has passed since the first payment was ordered. They don't inform me about anything by email. For example, I find out after logging in that I have to undergo verification again. I was hoping for a long-term cooperation, but I'm extremely disappointed, while playing with them, I lost about 8,000 euros, which I wanted to withdraw, but I couldn't because I owed them old withdrawal orders, and in the end, these 8 wheels will be lost in the casino :-(
In the chat, the staff has been repeating the same thing over and over for several weeks: please wait for account verification....
I bet there and I've lost a lot in the casino.
I never complain about casinos - but the way they treated me there and still don't care about my inquiries is beyond human understanding!
I am attaching screen shots of when I ordered withdrawals around December 7, 2023. after withdrawing orders for 2 x 500 euros, it turned out that verification was needed and there were no orders in the history, the money was then deducted from the balance, To this day the account has not been verified (documents confirming the address were accepted once) and neither of these two withdrawals have arrived, I reset the account to zero casino :-(
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