2. aprila 2023. napravio sam nalog kod FGfok-a. Od ovog trenutka do poslednjeg perioda, upisao sam mnogo depozita na ovaj račun. Nažalost, u tom periodu sam postao zavisnik od kockanja i izgubio mnogo novca i samim tim imao velike dugove, što me je uveliko ometalo u svakodnevnom životu.
Razumem da sam odgovoran za odabir depozita. Međutim, verujem da se FGfok ponašao prema meni veoma loše i da je bio nemaran u nekoliko oblasti u preduzimanju akcija u različitim situacijama koje ću objasniti u nastavku.
Tokom čitavog perioda registracije na FGfok-u, tražio sam kontakt putem e-pošte ukupno 7 puta da bih zatvorio svoj nalog. Nekoliko puta sam takođe spomenuo da sam imao problema sa kockanjem i izgubio mnogo novca i zato sam hteo da zatvorim svoj račun. Međutim, i pored svih ovih zahteva, uvek sam imao priliku da nastavim da igram i samim tim izgubim više novca jer mi račun nije zatvoren.
Narednih dana sam tražio iznova i iznova da zatvorim svoj nalog.
- 30. jun, 21. jul, 14. avgust, 15. avgust, 23. avgust, 25. oktobar i 14. novembar.
U nastavku sam naveo neke činjenice da razjasnim situaciju
- Nisam dobio nikakav odgovor na svoje zahteve od 14. avgusta i 25. oktobra. Oba dana sam tražio od FGfok-a putem e-pošte da zatvori moj nalog, ali na ovo nikada nije odgovoreno.
- Deo kontakta putem e-pošte 23. avgusta:
Ja: Da, ali trenutno nemam novca za depozit pa vas molim da zatvorite moj račun FG: Možda biste želeli da napravite pauzu za mesec ili dva?
Ja: Nisam zainteresovan. Molim te zatvori moj nalog
FG: Ali zašto ne želite da napravite nove depozite? Znam da voliš naše igre ^^
– Deo kontakta putem e-pošte 14. novembra:
Ja: U redu molim te zatvori moj nalog,
FG: Prosledio sam Vaš zahtev upravi.
Javićemo vam se sa povratnim informacijama što je pre moguće.
Hvala na čekanju!
FG: Moći ćete da primite povrat novca za ove depozite sledećeg utorka, ne brinite
Posle poslednje poruke u kojoj FGFOKS ukazuje da ne moram da brinem zbog povrata novca koji ću dobiti. Još jednom, FGfok nije ništa preduzeo i namerno su moj nalog ostavili otvorenim uprkos mom zahtevu.
Ove situacije su samo nekoliko primera kako me je FGfok nekoliko puta ubeđivao da zadržim svoj nalog kada sam jasno rekao da želim da zatvorim svoj nalog. Delimično zbog FGfokovog nemara, verujem da sam izgubio mnogo novca tokom svoje zavisnosti. Sada sam na terapiji i imam svoju zavisnost, a samim tim i svoje kockarsko ponašanje pod kontrolom. Nažalost, trenutno imam mnogo dugova zbog perioda zavisnosti.
Kao rezultat toga, tražim od FGfok-a povraćaj mojih ukupnih depozita koje sam napravio kod FGfok-a nakon što sam podneo svoj prvobitni zahtev da trajno zatvorim svoj nalog.
Pored gornjeg objašnjenja, uključiću i veliki broj snimaka ekrana za dokaz.
Hvala što ste mi pomogli u ovom slučaju, radujem se odgovoru!
On April 2, 2023 I created an account with FGfox. From this moment until the last period, I have made many deposits into this account. Unfortunately, during this period I became addicted to gambling and lost a lot of money and therefore incurred high debts, which hindered me enormously in my daily life.
I understand that I am responsible for choosing to make a deposit. However, I believe that FGfox has treated me very poorly and has been negligent in several areas in taking action in various situations that I will explain below.
During my entire registration period with FGfox, I requested contact by email a total of 7 times to close my account. Several times I also mentioned that I had problems with gambling and lost a lot of money and therefore wanted to close my account. However, despite all these requests, I always had the opportunity to continue playing and therefore lose more money because my account was not closed.
On the following dates I asked again and again to close my account.
- June 30, July 21, August 14, August 15, August 23, October 25 and November 14.
Below I have listed some facts to clarify the situation
- I received no response at all to my requests of August 14 and October 25. On both dates I requested FGfox via email to close my account, but this was never responded to.
- Part of email contact August 23:
Me: Yes but I dont have money right now for deposit so please close my account FG: Maybe you'd like to take a break for a month or two?
Me: I'm not interested. Please close my account
FG: But why don't you want to make new deposits? I know you like our games ^^
- Part of email contact Nov 14:
Me: Okay please close my account,
FG: I have passed on your request to the administration.
We will get back to you with feedback as soon as possible.
Thank you for the wait!
FG: You will be able to receive your cashback for these deposits next Tuesday, don't worry
After the last message in which FGFOX indicates that I do not have to worry because of the cashback that I will receive. Once again, no action was taken from FGfox and they deliberately left my account open despite my request.
These situations are just a few examples of how I have been persuaded several times by FGfox to keep my account when I clearly stated that I wanted to close my account. Partly due to FGfox's negligence, I believe I lost a lot of money during my addiction. I am now in therapy and I have my addiction and therefore my gambling behavior well under control. Unfortunately, I currently have a lot of debt due to my period of addiction.
As a result, I am requesting from FGfox a refund of my total deposits I made with FGfox after I made my initial request to permanently close my account.
In addition to the above explanation, I will also include a large number of screenshots for proof.
Thanks for helping me with this case, looking forward to the response !
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