Pokrenuo sam povlačenje 23. marta. Prvobitno je veb lokacija naišla na grešku i navodno je napravljen ručni zahtev. Zatim više puta napred i nazad o verifikaciji. Konačno su račun i banka verifikovani 26. marta. Ponovo sam pokrenuo povlačenje iako su navodno 23. i 24. izvršili ručni zahtev. Zatim povlačenje mora biti verifikovano... ne verifikovano do 3. aprila, gde dobijam imejl da je uspešno verifikovano.
Pored toga, podrška za ćaskanje me je često lagala i jedan agent će reći da, sve je u redu, a onda će sledećeg dana drugi agent reći da ništa nije urađeno. Veoma je frustrirajuće.
Zatim svakodnevno dobijam e-poštu o „tehničkom problemu" koji zahteva dodatne informacije o banci. Šaljem mejl sa relevantnim dokumentima. Dobijem e-poruku da je prihvaćeno, zatim dobijem drugu e-poštu u kojoj se kaže tehnički problem i da pošaljem ISTE informacije koje su prethodno tražene. Kontaktiram danas i čet kaže da mogu da provere između 06:00 i 18:00 sledećeg dana sa timom šta nedostaje... Kontaktirao sam u 14:55 i pitam zašto ne možemo da rešimo u ovom trenutku pošto je u toku radnog vremena. Rekli su mi da niko nije dostupan iako je ostalo još jedan sat radnog vremena i nisu mogli da objasne zašto niko nije dostupan da proveri... Poslao sam iste dokumente, različite dokumente, čak i drugi bankovni račun povezan sa mojim račun sada preko 5k, po niskoj proceni.
Samo želim da dobijem svoj novac. Ali svaki put kada postoji „novo pitanje" i čini se da pokušavaju da se povuku samo jednom dnevno? Takođe sam uznemiren što sam kontaktirao u toku radnog vremena, ali mi je onda rekao da to ne može da se uradi.
I initiated withdrawal on March 23. Initially the website ran into an error and supposedly a manual request was made. Then multiple back and forths about verification. Finally account and bank was verified March 26. I initiated withdrawal again even though they supposedly did a manual request on the 23rd and 24th. Then withdrawal has to be verified... not verified until Apr 3 where I am email that it has been succesfully verified.
Additionally, chat support has often lied to me and one agent will say yes everything is all good and then next day the other agent will say oh nothing has been done. It's very frustrating.
Then everyday I get an email about a "Technical issue" requiring further bank information. I send the email with relevant documents. I get an email that it is accepted, then I get another email saying technical issue and to send the SAME information previously requested. I contact today and chat says they can verify between 0600 to 1800 the next day with the team what is missing... I contacted at 14:55 and I inquire why we can't resolve at this time since it is within operating hours. They told me no one is available even though there is one whole hour left of operating time and could not explain why no one is available to verify... I have sent the same documents, different documents, even a different bank account associated with my account over 5x now, at a low estimate.
I just want to receive my money. But every time there is a "new issue" and it seems they only attempt withdrawal once per day? I'm also upset that I contacted within operating hours but then told it cannot be done.
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