Dragi/a b1uejays51,
Nažalost, kazino je pružio jasne dokaze o kršenju svojih Uslova i odredbi, posebno u vezi sa višestrukim nalozima i dosluhom.
S obzirom na dokaze, nije moguće dokazati suprotno i primorani smo da ovu žalbu zatvorimo kao odbijenu. Kazino je postupio u potpunosti u skladu sa uslovima koje ste pristali prilikom registracije.
Mogu vas uveriti da smo mi, kao nezavisna strana, temeljno pregledali sve informacije i dokaze i da svoje odluke zasnivamo isključivo na proverenim dokazima, bez uticaja spoljnog pritiska ili pretpostavki.
Svakako imate pravo da se ne slažete sa našim zaključkom i slobodni ste da se obratite organu za licenciranje ako smatrate da su vaši stavovi opravdani, međutim, nismo u mogućnosti da vam pružimo dodatnu pomoć u vezi sa ovim pitanjem. Molim vas da me obavestite o odluci organa za licenciranje ukoliko izaberete ovu opciju na martina.b@casino.guru .
Žao mi je što vam nismo mogli više pomoći u ovom slučaju. Međutim, ako u budućnosti naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom, slobodno nas kontaktirajte - tu smo da vam pomognemo.
Srdačan pozdrav,
Martina
Kazino Guru
Dear b1uejays51,
Unfortunately, the casino has provided clear evidence of a breach of its Terms and Conditions, specifically regarding multiple accounts and collusion.
Given the evidence, it is not possible to prove otherwise and we are forced to close this complaint as rejected. The casino has acted in full compliance with the terms and conditions you agreed to upon registration.
I can assure you that we, as an independent party, have reviewed all the information and evidence thoroughly and we base our decisions strictly on verified evidence, without influence from external pressure or assumptions.
You are certainly entitled not to agree with our conclusion and you are free to reach out to licensing authority if you believe you are justified in your stands, however we are not able to any further assistance in this matter. Please let me know of the license authority decision should you choose this option at martina.b@casino.guru.
I’m sorry we couldn’t assist you further in this case. However, if you experience any issues with this or any other casino in the future, please don’t hesitate to reach out - we’re here to help.
Best Regards,
Martina
Casino.Guru
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