Dragi Casino Guru timu,
Pišem da bih izrazio svoje ekstremno nezadovoljstvo svojim nedavnim iskustvom u FlukiOne kazinu.
Prvo sam se prijavio za nalog u FlukiOne kazinu nakon što sam video bonus od 5 € bez depozita oglašen na vašoj veb stranici. Bio sam potpuno upoznat sa uslovima bonusa, uključujući uslove klađenja i maksimalno ograničenje povlačenja od 50€.
Nakon uspešnog ispunjavanja uslova za bonus, imao sam 50€ na svom računu koji je bio dostupan za povlačenje. Kao što se i očekivalo, od mene se zahtevalo da završim proces verifikacije Upoznaj svog klijenta (KIC), koji sam odmah pokrenuo slanjem lične karte i selfija. Ovi dokumenti su prihvaćeni bez problema.
Međutim, naišao sam na značajne poteškoće u fazi verifikacije adrese. Uprkos podnošenju zvaničnog bankovnog izvoda (koji sam uspešno koristio za verifikaciju naloga na drugim platformama kao što je Binance), moja verifikacija adrese je više puta odbijena.
Pokušao sam da rešim ovaj problem tako što sam kontaktirao tim za podršku FlukiOne kazina. Prvo sam podneo tiket za podršku, ali je ostao bez odgovora tri dana. Na kraju sam uspeo da se povežem sa korisničkom podrškom uživo, ali njihova pomoć je bila neadekvatna.
Iako su prvobitno odgovorili na moje upite, nisu bili u stanju da preciziraju razlog odbijanja verifikacije adrese i jednostavno su me uputili da sačekam. Od tada, uprkos tome što je videla moje poruke, podrška za ćaskanje uživo je prestala da reaguje.
Duboko sam zabrinut što FlukiOne Casino namerno odlaže proces verifikacije kako bi izbegao isplatu mojih dobitaka.
Tražim vašu intervenciju po ovom pitanju. Pozivam vas da istražite ponašanje ovog kazina i pomognete mi u rešavanju ovog problema i primanju mojih zasluženih dobitaka.
Hvala vam na vremenu i pažnji na ovom pitanju.
S poštovanjem,
Georgi G***
Dear Casino Guru Team,
I am writing to express my extreme dissatisfaction with my recent experience at FlukyOne Casino.
I initially signed up for an account at FlukyOne Casino after seeing a 5€ no deposit bonus advertised on your website. I was fully aware of the bonus terms and conditions, including the wagering requirements and the maximum withdrawal limit of 50€.
After successfully completing the bonus requirements, I had 50€ in my account available for withdrawal. As expected, I was required to complete the Know Your Customer (KYC) verification process, which I promptly initiated by submitting my ID and a selfie. These documents were accepted without issue.
However, I encountered significant difficulties with the address verification stage. Despite submitting an official bank statement (which I have successfully used for account verification at other platforms like Binance), my address verification has been repeatedly rejected.
I have attempted to resolve this issue by contacting FlukyOne Casino's support team. I initially submitted a support ticket, but it remained unanswered for three days. I eventually managed to connect with live customer support, but their assistance has been inadequate.
While they initially responded to my inquiries, they were unable to pinpoint the reason for the address verification rejections and simply instructed me to wait. Since then, despite seeing my messages, the live chat support has become unresponsive.
I am deeply concerned that FlukyOne Casino is deliberately delaying the verification process to avoid paying out my winnings.
I request your intervention in this matter. I urge you to investigate this casino's behavior and assist me in resolving this issue and receiving my rightful winnings.
Thank you for your time and attention to this matter.
Sincerely,
Georgi G***
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