Dragi eliisevahesaar,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše negativno iskustvo sa FlukiOne kazinom. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li potvrditi koji bonus ste aktivirali i koju igru ste igrali?
Da li ste prošli KIC verifikaciju?
Možete li mi proslediti e-poštu iz kazina u vezi sa zatvaranjem vašeg naloga? Moja mejl adresa je veronika.l@casino.guru .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear eliisevahesaar,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with FlukyOne Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm which bonus you activated and what game did you play?
Have you passed the KYC verification?
Could you kindly forward me the email from the casino regarding the closure of your account? My email address is veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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