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good evening, on January 30 I made a withdrawal of €240 on the 1st of the month, they asked me to do an identification card and it was completed. I received an email that the withdrawal was made and it will take up to 5 working days.

The card is visa and the transactions are supposed to be instant. I'm angry because this company never gave me anything in the slots, I've lost close to €2,000 and I made a withdrawal of €240 to bother me.

καλησπέρα,στις 30 Ιανουαρίου έκανα μια ανάληψη 240€ στις 1η του μήνα με βάλανε να κάνω μια ταυτοποίηση κάρτα και ολοκληρώθηκε.Ελαβα email ότι πραγματοποιήθηκε η ανάληψη και θα κάνει έως 5 εργάσιμες μέρες.

Η κάρτα είναι visa και υποτίθεται ότι οι συναλλαγές είναι άμεσες.εχω θυμώσει γιατί η συγκεκριμένη εταιρεία δεν μου έδωσε ποτέ κάτι στα slots,έχω χάσει κοντά στις 2.000€ και έκανα μια ανάληψη 240€ για να με ταλαιπωρήσει.

Dear symeondra,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear symeondra,

Have you received your withdrawal from the casino yet?

the problem with the withdrawal was solved days ago.

το πρόβλημα με την ανάληψη λύθηκε εδώ και μέρες.

Dear symeondra,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru