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Good, and tried to make the withdrawal and it says that they review it in 36 hours and they have denied me and I have tried again and it still does not reach me, a greeting and thanks in advance

Buenas , e intentado hacer el retiro y me pone que lo revisan en 36 horas y me lo an denegado y lo e vuelto a intentar y sigue sin llegarme nada , un saludo y gracias de antemano

Dear Ieltxu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if  you have accumulated winnings with a bonus play or real money? Have you completed the account verification successfully in the past? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Good, I have played with real money and I already have everything in the verified account and I already think that it is the sixth time that I have been withdrawn from retirement if you know what the solution is, I would be very grateful, greetings

Buenas , e jugado con dinero real y ya tengo todo en la cuenta verificado y ya creo que es la sexta vez que me rechaza el retiro si saben cuál es la solución estaría muy agradecido , un saludo

Dear Ieltxu,

Thank you very much for your reply. Just a short recap, your account has been verified successfully in the past and you’ve withdrawn funds before. This time, you have accumulated your winnings without any active bonus and your requested withdrawal is still pending since 26th of June, is all this information correct?

Dear Ieltxu,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Good forgiveness for not responding, and I have sent a new request for withdrawal with the residence certificate and I have everything well verified with that I have been told that I can already collect it I am still pending to collect 185 euros, thanks in advance

Buenas perdón por no responder , e enviado una nueva solicitud de retiro con el certificado de residencia y ya tengo todo bien verificado con eso me an dicho que ya puedo cobrarlo sigo pendiente de cobrar 185 euros , gracias de antemano

Dear Ieltxu,

I fully understand your frustration but please allow it a little bit more time for your pending withdrawal to be precessed. If there’s no update by the end of next week, we will get involved. Thank you very much for your patience and understanding.

Dear Ieltxu,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.