Hvala za objašnjenje.
Međutim, da li to znači da kada ste im poslali izvod iz banke, on je već prihvaćen i da je vaš račun u potpunosti verifikovan?
Što se tiče vašeg povlačenja, dajemo kazinima 14 dana da reše ovaj proces i ako to ne učine, biće prilike da ulože žalbu gde ćemo pokušati da vam pomognemo u vašoj situaciji.
Mada bih dao kazinu još nekoliko dana pošto kažete da čekate nedelju dana. Ako morate pažljivo da unesete IBAN, da li ste pitali podršku šta to znači i da li negde pogrešite da vam pomognu? Čini mi se da je to prilično trivijalna stvar, ali ako postoji greška, mislim da bi ćaskanje trebalo da vam pomogne u tome.
U svakom slučaju, sačekaću vaše sledeće ažuriranje i videti da li će se vaša situacija promeniti. Ako ne, mi ćemo biti ovde da pokušamo da pomognemo. Ali za sada, budite strpljivi i shvatite šta treba da uradite da biste ispravili povlačenje.
Thanks for the explanation.
However, does that mean that when you sent them the bank statement, it was already accepted and your account is fully verified?
Regarding your withdrawal, we give the casinos 14 days to resolve this process and if they fail to do so then there will be an opportunity to file a complaint where we will try to help you in your situation.
Although I would give the casino a few more days since you say you are waiting a week. If you have to enter IBAN carefully, did you ask the support what it means and if you are making a mistake somewhere so that they can help you? It seems like a pretty trivial thing to me, but if there is a mistake, I think chat should be able to help you with it.
Anyway, I'll wait for your next update and see if your situation changes. If not we'll be here to try and help. But for now, please be patient and figure out what you need to do to make the withdrawal right.
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