Zdravo.
Da li je neko uspeo da podigne sredstva iz bet24 kazina?
Moj nalog je verifikovan. Uplatio sam ukupno 950 evra sa dve visa kartice (obe verifikovane). Već mnogo dana pokušavam da podignem 600 evra i moji zahtevi se iznova odbijaju.
U ćaskanju mi kažu da ne znaju razlog i traže od mene da napišem imejl na koji nikada ne dobija odgovor.
Hello.
This must be really frustrating, I believe, so please try to hang in there and our complaint team will try to resolve the issue with this casino as soon as possible.
I went through your complaint, where Kubo is actually waiting the response from the casino, so hopefully soon they will contact us.
It is somehow complicated as I can see when I read all the information regarding your complaint.
May I just ask to make sure that I fully understand the situation if you requested the withdrawal before you ask the casino to permanently close your account?🤔
I got a bit lost there, you know.
We'll wait together for the casino to reply so the complaint can move forward and come to its resolution soon.
Zdravo Romi.
Hvala vam na lepim željama.
Vremenski niz je bio sledeći.
Otvorio sam račun i uplatio 350 evra koje sam izgubio, tražio sam trajno zatvaranje zbog zavisnosti od kockanja.
Račun je zatvoren, ali nekoliko dana kasnije ponovo je aktiviran i ja sam uplatio (600 evra u različitim prilikama).
Sa poslednjim depozitom, imao sam sreće i uspeo sam da povratim 600 evra (koje mi sada ne dozvoljavaju da podignem)
S obzirom na stav koji kazino pokazuje, mislim da im neće biti lako da obrađuju moje povlačenje. Ili ne mogu/ne žele da plate ili nameravaju da otkažu isplate dok ih ne odigram i izgubim ih.
Pozdrav i hvala
Thank you for the explanation of the whole situation.
I still don't understand, though, why would they open your account if you requested the permanent closure?🤷♀️
It must be really hard for you to go through all this, and therefore I really hope that our complaint team will be able to get it solved fast.🙏
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Zdravo Romi.
Nalog je ponovo aktiviran jer sam to zahtevao, ali i dalje mislim da to nije trebalo da uradim pošto sam prethodno saopštio svoju zavisnost od kockanja.
Koristim ovu poruku da obavestim druge igrače da je Ninbet deo iste grupe kao Bets24 i da bi mogli da imaju iste probleme kao i ja na Bets24.
Ovo zasnivam na činjenici da je dizajn isti, greške pri učitavanju su iste, depoziti i isplate su isti, ljudi koji odgovaraju na live chat su isti (Džon, Stiv i Marija).
Moja skromna preporuka je da ne igrate ni u jednom od njih, ONI NE PLAĆAJU
In this case, I really hope that the casino will communicate with our team to solve the issue shortly, even though they have not replied yet to your complaint.
Nadam se, mada se baš i ne nadam. Njihove reči u ćaskanju su uvek veoma ljubazne, ali njihove akcije su one veoma nepouzdanog kazina (ne zatvaraju naloge igrača sa problemima, ne obrađuju isplate, nema odgovora sa mejla,...)
I am really sorry for this whole situation at this casino. It unfortunately looks like they are not willing to cooperate at all, as your complaint resolver Kubo has informed you as well.
Let's wait few more days and see if there will be any kind of movement with your case.
Please stay strong, and we will wait for the resolution of all this with you.🙏
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
