Zdravo.
Da li je neko uspeo da podigne sredstva iz bet24 kazina?
Moj nalog je verifikovan. Uplatio sam ukupno 950 evra sa dve visa kartice (obe verifikovane). Već mnogo dana pokušavam da podignem 600 evra i moji zahtevi se iznova odbijaju.
U ćaskanju mi kažu da ne znaju razlog i traže od mene da napišem imejl na koji nikada ne dobija odgovor.
Hello.
This must be really frustrating, I believe, so please try to hang in there and our complaint team will try to resolve the issue with this casino as soon as possible.
I went through your complaint, where Kubo is actually waiting the response from the casino, so hopefully soon they will contact us.
It is somehow complicated as I can see when I read all the information regarding your complaint.
May I just ask to make sure that I fully understand the situation if you requested the withdrawal before you ask the casino to permanently close your account?🤔
I got a bit lost there, you know.
We'll wait together for the casino to reply so the complaint can move forward and come to its resolution soon.
Zdravo Romi.
Hvala vam na lepim željama.
Vremenski niz je bio sledeći.
Otvorio sam račun i uplatio 350 evra koje sam izgubio, tražio sam trajno zatvaranje zbog zavisnosti od kockanja.
Račun je zatvoren, ali nekoliko dana kasnije ponovo je aktiviran i ja sam uplatio (600 evra u različitim prilikama).
Sa poslednjim depozitom, imao sam sreće i uspeo sam da povratim 600 evra (koje mi sada ne dozvoljavaju da podignem)
S obzirom na stav koji kazino pokazuje, mislim da im neće biti lako da obrađuju moje povlačenje. Ili ne mogu/ne žele da plate ili nameravaju da otkažu isplate dok ih ne odigram i izgubim ih.
Pozdrav i hvala
Thank you for the explanation of the whole situation.
I still don't understand, though, why would they open your account if you requested the permanent closure?🤷♀️
It must be really hard for you to go through all this, and therefore I really hope that our complaint team will be able to get it solved fast.🙏
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