pre 2 godina
Kazino ne poštuje moj zahtev za samoisključivanje
Imam zahtev za povlačenje od 29. oktobra i odbijaju da mi isplate navodne tehničke probleme
Automatski prevedeno:
pre 2 godina
Dobro veče!
Veoma nam je žao što ste imali ovo iskustvo na našem sajtu.
Obratite pažnju na činjenicu da FairSpin uvek brine o našim igračima i uvek prati pravila naše veb stranice i uvek smo spremni da učinimo sve za bezbednost naših igrača.
Hvala vam što ste nas obavestili o svom problemu. Već radimo na tome da istražimo vašu situaciju i činimo sve da je rešimo što je pre moguće, a čim dobijemo rešenje, mi ćemo vas kontaktirati i obavestiti vas o tome.
Takođe vas molim da imate na umu da pošto smo mi kripto-kazino i specijalizovani smo za kriptovalute. U budućnosti preporučujemo deponovanje kriptovalutama, jer su povlačenja u kripto novčanike skoro trenutna.
Srdačan pozdrav,
FairSpin,
Automatski prevedeno:
pre 2 godina
Zatvorite vrata zauvek. Obavestio sam vas o svom dodatku u igru 28.10.2022. Ne samo da je nisu poštovali, već su držali aktivan račun na koji sam u međuvremenu položio više od 5000 dolara. Imam povlačenje na čekanju od 29.10.2022, što ni oni nisu uradili i ismevaju me. Zašto jednostavno ne prihvate kriptovalute? Da li prihvatate dolare i evre? Ali onda je teško platiti, zar ne?
Vaše ponašanje je jednostavno sramotno.
ne iskorišćavaj probleme drugih ljudi
Automatski prevedeno:
pre 2 godina
Good day, Epedro46,
I checked your complaint today and found out that we asked you to provide your cashier history screenshot. kindly send it to Petronela (click here to access your complaint), so we can contact the casino directly.
Thank you.
pre 2 godina
Istorija poslata e-poštom
Automatski prevedeno:
pre 2 godina
Thank you very much for your quick response 👍
Kindly allow the complaint team some time to develop your complaint a bit further.
pre 2 godina
Pored 19 mejlova, imam svoju istoriju sa korisničkom podrškom preko ćaskanja, od 25. oktobra, gde više puta tražim samoisključivanje radi dodavanja igri.
Automatski prevedeno:
pre 2 godina
I feel, that you should send it all to the complaint team, they may find some useful statements there.
Do not worry, they will go through it all to find all the important eventually.
pre 2 godina
Do I need it to send to any other adress?
pre 2 godina
Ne poštuje moj zahtev za samoisključivanje
ne plaćate mi novac koji sam tražio za povlačenje pre 12 dana
Automatski prevedeno:
pre 2 godina
Dobro veče!
Veoma nam je žao što ste imali ovo iskustvo na našem sajtu.
Obratite pažnju na činjenicu da FairSpin uvek brine o našim igračima i uvek poštuje pravila našeg sajta i uvek smo spremni da učinimo sve za bezbednost naših igrača.
Hvala vam što ste nas obavestili o svom problemu. Već radimo na tome da istražimo vašu situaciju i činimo sve da je rešimo što je pre moguće, a čim dobijemo rešenje, mi ćemo vas kontaktirati i obavestiti vas o tome.
Takođe vas molim da imate na umu da smo mi kripto-kazino i specijalizovani smo za kriptovalute. U budućnosti preporučujemo deponovanje kriptovalutama, jer su povlačenja u kripto novčanike skoro trenutna.
Srdačan pozdrav,
FairSpin,
Automatski prevedeno:
pre 2 godina
tuđa sramota. Obavestio sam vas o svom dodatku u igru 28.10.2022. Ne samo da je nisu poštovali, već su držali aktivan račun na koji sam u međuvremenu položio više od 5000 dolara. Imam povlačenje na čekanju od 29.10.2022, što ni oni nisu uradili i ismevaju me. Zašto jednostavno ne prihvate kriptovalute? Da li prihvatate dolare i evre? Ali onda je teško platiti, zar ne?
Vaše ponašanje je jednostavno sramotno.
oni su profiteri
Automatski prevedeno:
pre 2 godina
Hello, I just moved your post from "Fairspin casino crooks thread" to this one, to keep conversation complete. Thank you for understanding.
pre 2 godina
sve je poslato
Automatski prevedeno:
pre 2 godina
Hi!
Please, keep in mind that according to the rules of our website we are unable to block player’s account while account has a pending withdrawal since a certain amount of user actions and communication is required in order to successfully finish the withdrawal and also user has to make a withdrawal request manually in order for said withdrawal to be processed. Blocking of account is possible only once withdrawal is successfully processed of which player was successfully informed in one of the email we sent her
Also, according to the blocking rules of our website, a user needs to send a blocking confirmation request after 24hrs since initial blocking request of which user was informed about in response to initial letter. Since we did not receive any blocking confirmation in this particular case an account was unblocked.
Unfortunately, there were certain technical issues with the player's withdrawal method which in turn caused the delay.However, we are always ready to make a compromise for our players and offered a player an alternative withdrawal methods with which player was presented in most recent emails we have sent her which in turn were repeatedly rejected on player’s side
Currently we are working on fixing an issue with original payment a player has used to request a withdrawal, and it is expected to be fixed within the next 24 hours (as of 15.11). In case if the issue is still not fixed, we will offer you a withdrawal to an alternative payment method user has used before to make a deposit in order to speed up the process.
Please, keep in mind that according to the rules of our website withdrawals need to be first confirmed as stated in paragraph 5.5 and then technical processing of withdrawal might take up to 10 business days using payment method a player used to make a deposit as stated in Paragraphs 5.14 and 5.6 section "Account, Pay-Outs and Bonuses" to which every user agrees upon registration. Above mentioned paragraphs read as followed:
5.5. Considering that You have submitted Your identification documents (if applicable), Fairspin will process Your withdrawal request. The withdrawal request processing may take from ten (10) minutes or more, if Fairspin or relevant third parties have to perform additional checks.
5.6. Fairspin will credit Your account back using the same method as You have previously deposited with, whenever possible. Upon withdrawing funds, Your own bank or other payment provider may add a further handling fee or charge. Such fees or charges may vary from time to time, thus please check the amount of fees and charges applicable to You (Your withdrawal transaction) before You make a withdrawal and ensure that such fees and charges are acceptable for You.
5.8. Before any withdrawals are processed, Your behavior on the Website/usage of the Games may be reviewed for any irregular use of any vulnerabilities. Should the Fairspin deem that irregular have occurred or a vulnerability was used, the Fairspin reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses and to block Your account.
5.14. Please note that funds usually will be transferred to Your external account or wallet within ten (10) banking days upon the moment (date) Fairspin has processed Your notice for withdrawal and Fairspin confirmed (approved) such withdrawalOnce the withdrawal is successfully processed, we will be able to block user’s account per her request immediately
Respectfully,
Fairspin
pre 2 godina
fairspin,
jesi li ti stvarno ozbiljan???
Čekam svoje povlačenje od 28.10.2022, istovremeno tražim svoje trajno samoisključivanje!!! Od 28. ne samo da je prošlo 10 dana, nego se kazino ponašao u lošoj nameri prema meni. Po isteku 10 dana mi kažu da poništim zahtev za povlačenje i napravim novi (što dokazuje poslata dokumentacija).
juče su me uverili da ću svoj novac dobiti istim načinom plaćanja kojim sam napravio desetine depozita. Dao sam alternativu da mi platiš bankovnim transferom ili karticom koja se koristi za depozit, ti si odbio, pokušavajući da me nateraš da povučem u kriptomedi. Ne znam kako to da uradim i ne želim to da radim. Otvorio sam Novčanik da bih napravio depozit u vašem kazinu i primio sredstva i mogao sam samo da napravim depozite i nikada nisam mogao da podignem sredstva.
Imam ozbiljnu zavisnost od kockanja, već sam potrošio više od 6000 eur u vašem kazinu i obavešteni ste i zatražili pomoć drugog dana nakon registracije na sajtu.
Šta si radio? Ignorišite, uvek me podstiču da napravim još depozita, ismevaju me, nepristojni su i odbijaju da obrađuju moj zahtev za povlačenje (jedini koji imam) od 28.10.2022.
juče su me uverili da će to biti juče, danas će biti tek od danas, a oni u međuvremenu uživaju u jelu.
Sve što im je bilo potrebno su moja sredstva za navodno loše ponašanje s moje strane, to bi bio vrhunac vaše nepristojnosti.
molim vas izvršite moje povlačenje i blokirajte moj nalog zauvek!!!!
Zavisnost od igrica nije grip, to je ozbiljna bolest koju priznaje SZO!!!
Automatski prevedeno:
pre 2 godina
Hi!
Please, keep in mind that as stated above an account cannot be blocked if the account has a pending withdrawal request which you have been successfully informed about in the letter we sent before.
We understand your feelings and did everything we could to speed up the process and did so timely an evidence of which can be provided if need be. We even presented you with an alternative which you have rejected as you yourself has stated above.
Also, according to our data you have registered on our website on 16th of October, and you have only informed us about your problem on 28th of October minutes after you have requested a withdrawal thus making permanent blocking of your account impossible until processing of your withdrawal is complete as stated above. Since the withdrawal amount is larger, then the sum of your deposits our specialists had to follow the withdrawal processing procedure which is described in paragraphs 5.5, 5.6, 5.8, 5.14 of rules of our website to which you have agreed upon registration . Above mentioned paragraphs read as followed:
5.5. Considering that You have submitted Your identification documents (if applicable), Fairspin will process Your withdrawal request. The withdrawal request processing may take from ten (10) minutes or more, if Fairspin or relevant third parties have to perform additional checks.
5.6. Fairspin will credit Your account back using the same method as You have previously deposited with, whenever possible. Upon withdrawing funds, Your own bank or other payment provider may add a further handling fee or charge. Such fees or charges may vary from time to time, thus please check the amount of fees and charges applicable to You (Your withdrawal transaction) before You make a withdrawal and ensure that such fees and charges are acceptable for You.
5.8. Before any withdrawals are processed, Your behavior on the Website/usage of the Games may be reviewed for any irregular use of any vulnerabilities. Should the Fairspin deem that irregular have occurred or a vulnerability was used, the Fairspin reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses and to block Your account.
5.14. Please note that funds usually will be transferred to Your external account or wallet within ten (10) banking days upon the moment (date) Fairspin has processed Your notice for withdrawal and Fairspin confirmed (approved) such withdrawalOnce the withdrawal is successfully processed, we will be able to block user’s account per her request immediately
All the evidence can be presented if need be as well.
As of time of writing this message your withdrawal request has been successfully processed and funds sent to you and since your account no longer has any pending withdrawals it has been blocked as you requested.
Respectfully,
Fairspin
pre 2 godina
Činjenica je da sam se 16. oktobra registrovao na vašem sajtu, ali kao što vidite iz predstavljenih dokumenata pokušao sam bezuspešno da uplatim depozit i odustao sam. Pokušao sam ponovo 25. oktobra i ponovo nisam mogao. Upravo sam uspeo da izvršim uspešan depozit 26. oktobra i počnem da igram. Činjenica je i da sam dva dana kasnije od vas tražio trajno samoisključivanje i da je tek danas, 15. novembra, ono bilo efektivno. U raznim komunikacijama koje sam sa vama ostvario putem ćaskanja i e-pošte, dobio sam suprotne informacije, čak sam i obavešten da bi moj nalog mogao biti blokiran i da će moja sredstva ipak stići do mene. Pristao sam, ali nalog nikada nije blokiran, a još manje ograničen.
Pitam vas koja je svrha podsticati zavisnika od kockanja na sve više depozita ???
koja je svrha nemogućnosti da suspendujete nalog dok vršite transakciju povlačenja?
trenutno tvrdite da ste izvršili isplatu za mene, ali nemam načina da to potvrdim, jer vam je sada bilo zgodno da blokirate nalog.
vaša politika odgovornog igranja ne samo da nije u skladu sa zakonom, bilo kojim zakonom, već je uvredljiva i krši osnovni princip poštovanja ljudskih bića.
za mene i za sve igrače koji se suočavaju sa istim problemom i nisu poštovani od vas, ja ću ovaj slučaj, zajedno sa svim dokazima do poslednjeg sredstva, uzeti novac koji sam položio u vaš kazino od trenutka kada vas obavestim da sam imate ozbiljnu zavisnost od igre (čestim anonimne igrače od 2018. godine, trebalo bi da se vrati!
Automatski prevedeno:
pre 2 godina
Hi!
We understand your feelings, however as stated above we did everything according to the rules of our website to which you have agreed upon registration.
Moreover, we did everything possible to provide you with the best compromise possible and solve the situation you found yourself in.
Now that the withdrawal has finally been procesed and funds sent to you your account has been permanently blocked without an opportunity of unblocking as stated in our Responsible Gaming policy.
Please, keep in mind that the amount of your withdrawal is higher than your deposit amount and if you create any new accounts they will be permanently blocked as well due to our responsible gaming policy.
We care about our players and never encourage them to harm themselves. We're always ready to do whatever it takes to help our players out even when they encounter the most difficult of problems.
Also, if any evidence of arguments we made above are needed, we will be glad to provide them to the admins.
Respectfully,
Fairspin
1
2
