Draga Radka, Neverovatno je ovo što prolazim sa njima, upravo sam primila ovog Emila...
Draga Ramona,
Nadamo se da će vas ovaj imejl dobro pronaći.
Šaljemo vam ovu e-poštu iz CrazePlai tima za zaštitu igrača.
Kao licencirani operater, od nas se traži da izvršimo određene provere na svim računima igrača kako bismo bili sigurni da pružamo bezbedno okruženje za igranje, kao i da se uverimo da svaki od naših igrača uživa u najvišim standardima zajedno sa bezbednom i poštenom igrom.
Pregledali smo vašu žalbu i želimo da vas obavestimo da ćemo nakon naše istrage vratiti uplatu od 320,00 €.
Nažalost, nakon nekoliko pokušaja da vam refundiramo putem bankovnog transfera i Skrill-a, još uvek nismo mogli da pošaljemo vaših 320 €.
Srećni smo da ovom prilikom refundiramo novac na IBAN trećeg lica, ovo može biti bankovni račun prijatelja ili člana porodice starijeg od 18 godina (molimo nemojte davati Santander ili Danske IBAN)
Da bismo obradili ovaj povraćaj sredstava, moraćemo da primimo sledeće da bismo verifikovali način plaćanja:
Izvod iz banke treće strane - Dokument se dostavlja u originalnom PDF ili papirnom formatu, bez filtriranja transakcija.
Koristite vezu u sledećoj e-poruci da otpremite svoje dokumente; uverite se da su potrebne informacije jasno vidljive kako biste izbegli bilo kakva kašnjenja tokom verifikacije.
Kada se dobije traženi dokument, trudićemo se da obradimo vašu uplatu što je pre moguće.
Ako imate dodatnih nedoumica, pitanja ili komentara, ne ustručavajte se da kontaktirate naš tim za korisničku podršku.
S poštovanjem,
Tim za zaštitu igrača
CrazePlai kazino
Naravno da sam to odmah uradio preko svoje ćerke, nije kao što sam nudio pre nedelju dana ako nije bilo moguće preko moje ćerke, rekla je ne Mmmmm, nečuveno je da moja ćerka mora da se objašnjava da bih dobila profit a ne kako uvek napišu refund, moj dobitak, sad naravno opet čekam, prvo sve mora ponovo da se proveri, sve je to prosto neverovatno.
Obaveštavaću vas
Srdačan pozdrav
shanti
Dear Radka, What I'm going through with them is unbelievable, just received this emil...
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the CrazePlay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that following our investigation we will be refunding the payment of €320.00.
Unfortunately after several attempts to refund you via Bank Transfer and Skrill we were still unable to send your €320.
We are happy to refund the money to an IBAN of a 3rd party just on this occasion, this could be a bank account of a friend or family member over the age of 18 (please do not provide Santander or Danske IBAN)
In order to process this refund, we will need to receive the following in order to verify the payment method:
3rd Party Bank Statement - The document shall be submitted in the original PDF or paper format, without filtering the transactions.
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Once the requested document has been provided we will strive to process your payment as soon as possible.
Should you have any further concerns, questions, or comments, don't hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team
CrazePlay Casino
Of course I did it immediately through my daughter, it's not like I offered this weeks ago if it wasn't possible through my daughter, she said no Mmmmm, it's outrageous that my daughter has to explain herself so that I get a profit and not how they always write a refund, my win, now of course I'm waiting again, everything has to be checked again first, it's all just unbelievable.
I'll keep you posted
Best regards
shanty
Liebe Radka,Was ich mit denen durchmache ist unfassbar,habe gerade diese emil erhalten...
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the CrazePlay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all Player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that following our investigation we will be refunding the payment of €320.00.
Unfortunately after several attempts to refund you via Bank Transfer and Skrill we were still unable to send your €320.
We are happy to refund the money to an IBAN of a 3rd Party just on this occasion, this could be a bank account of a friend or family member over the age of 18 ( please do not provide Santander or Danske IBAN)
In order to process this refund, we will need to receive the following in order to verify the payment method:
3rd Party Bank Statement - The document shall be submitted in the original PDF or paper format, without filtering the transactions.
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Once the requested document has been provided we will strive to process your payment as soon as possible.
Should you have any further concerns, questions, or comments, don’t hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team
CrazePlay Casino
Natürlich habe ich das sofort gemacht über meine Tochter,ist ja nicht so das ich dies schon vor Wochen angeboten habe ob es nicht über meine Tochter ginge,wurde verneint Mmmmm,unverschämt ist das meine Tochter sich darlegen muss,damit ich Gewinn erhalte und nicht wie die immer schreiben Rückerstattung,ne mein Gewinn,jetzt warte ich natürlich wieder, muss ja wieder erst alles geprüft werden,einfach unfassbar das alles.
Ich werde dich auf dem laufenden halten
Liebe Grüße
Shanty
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